topic US add on in Get Support

US add on

smgraf — Thu, 03 Aug 2023 23:59:45 GMT

I just purchased a US update. When I call the states my phone tells me I have used all of my available minutes and the call does not go thru. I have not made one call yet.

Re: US add on

Handy1 — Fri, 04 Aug 2023 00:02:51 GMT

@smgraf Try rebooting the phone . Also did you mistakenly buy a US roaming add on and not US long distance add on by any chance ? Check what add on you got like this .

Try again incognito/private mode

And or lap top /computer

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info

if you purchased wrong one . Please submit ticket with support to see if they can reverse it for you and get proper add on

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: US add on

hairbag1 — Fri, 04 Aug 2023 00:17:34 GMT

@smgraf

to call most any US number while you're in Canada, you need the 1000 minutes of US calling add-on for $15.

To call most any US number while you're in US, you need the 15 Day US Talk / Text bundle for $15 or the talk/text and 3GB data for $30.

Re: US add on

BKNS27 — Fri, 04 Aug 2023 00:44:26 GMT

@smgraf

It sounds like you are calling from Canada to the US.
Did you purchase US Long Distance calling?