topic Re: @CS_Agent in Get Support

@CS_Agent

KimHarwood — Thu, 03 Aug 2023 22:57:39 GMT

@rying to release my public number to port out

Re: @CS_Agent

Handy1 — Thu, 03 Aug 2023 23:01:11 GMT

@KimHarwood You needy to request to port PM number out with your new provider . Leaving PM SIM card in phone to receive confirmation text to port by replying YES to it

Adding also @KimHarwood if your not able to log into your account to get your PM account number you can ask support for that

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: @CS_Agent

softech — Thu, 03 Aug 2023 23:02:09 GMT

@KimHarwood

You have submitted your port request with your new provider? are you just not getting the porting authorization text?

Make sure your PM account is active and you can still receive incoming calls and text
Then call your new provider and ask them to re-trigger the porting request.
Wait another hour or two and you should receive that

If still not receive the text from PM asking you to approve the porting, please open ticket with PM support using this direct link: https://urlshortner.tiia.ai/Lc9xk8

Make sure that you respond to this text within 90 minutes. If you do not receive this SMS or you do not respond within the 90 minute window, make up to 4 additional attempts to send it. If you are still experiencing any difficulties, reach out to a Customer Support Agent

(Ref: https://www.publicmobile.ca/en/on/get-help/articles/porting-out )

Re: @CS_Agent

BKNS27 — Fri, 04 Aug 2023 01:00:21 GMT

@KimHarwood

You need to contact your new carrier to help you port out of PM.

Also, your PM MUST be active/subscribe to port out. If you stopped making your monthly payment…your account will be suspended and you can’t port out until you make payment for the next month.