topic Mobile data not working in Get Support

Mobile data not working

tofupunx — Thu, 03 Aug 2023 22:38:46 GMT

Mobile data has stopped working about 95% of the time. Sometimes it works briefly. Prior to this issue I have made zero changes to my phone. I looked through the forums and tried a lot of the solutions offered by other users with no luck. I also used the chatbot and had no success there either. Submitting a ticket keeps failing and sends me back on the chatbot loop. Can anybody help!?

Re: Mobile data not working

Handy1 — Thu, 03 Aug 2023 22:40:37 GMT

@tofupunx Try resetting network settings . Also is it possible to try the SIM card in another phone to test . But to submit ticket to support try this link

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Mobile data not working

tofupunx — Thu, 03 Aug 2023 22:59:01 GMT

At the moment it seems to be working after resetting network settings. Hopefully this is fully fixed and not just sporadic. I’ll submit a ticket otherwise.
Thanks for the help!