topic Re: How long until account/sim is activated? in Get Support

How long until account/sim is activated?

bsperanz — Tue, 04 Jan 2022 20:17:56 GMT

Hello all,

I just registered my sim card and requested my number to get ported over from Bell to PM. Just curious to when I would be able to start using my PM sim card? Would I receive an email notification?

Also, any tips to transfer contact info from my old to new sim card?

Thanks in advance

Re: How long until account/sim is activated?

Samianauman — Thu, 11 Jan 2018 18:17:14 GMT

Someimes It's take few mins Somtomr few hours. Try rebooting your phone. Are u able to get any service i mean text data incoming calls or outgoing. Also try your old bell sim maybe still working if , its still working then keep using untill its stop working then try your new pm sim.

Re: How long until account/sim is activated?

closng — Thu, 11 Jan 2018 18:21:15 GMT

Hi @bsperanz,

You should be able to use your SIM card immediately to call/text/data, however, your phone number may not be fully ported right away (you are assigned a temporary number until it is fully ported), it is a process that can range from 15 minutes up to a few hours.

Once the process is completed, you will receive a text message on your phone indicating that the porting process has been completed. If by the evening, your phone number is not completely ported over, something may have gone wrong in the port and you will need to send a message to the Moderators for help via the below link (be sure to include your account phone number, account number and pin):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How long until account/sim is activated?

Lg85 — Thu, 11 Jan 2018 18:24:24 GMT

Hi @bsperanz

I recently ported over from Bell last month. From my experience, it took less than 2 hours for the process to be fully completed (i.e. incoming/outgoing calls and text messaging, and LTE data working with the network). Public Mobile will be sending you a welcome text message notifying you of a successful port.

You can insert the Public Mobile sim card into your phone and see if everything (calls/text/data) is working.

Re: How long until account/sim is activated?

bsperanz — Thu, 11 Jan 2018 18:24:25 GMT

@closng

if the text message is being sent to my number, I would be receiving it regardless which sim card I have in my phone? Ideally, I would like to keep my bell sim card in for now because it has all my contacts in it.

Thanks for the quick response and the info

Re: How long until account/sim is activated?

bsperanz — Thu, 11 Jan 2018 18:25:26 GMT

@Samianauman I haven't tried the PM sim card yet. My bell account is still working for now

Re: How long until account/sim is activated?

Samianauman — Thu, 11 Jan 2018 18:27:03 GMT

Try pm sim if not working then keep using your bell once porting get completed your bell sim will stop providing services.

Re: How long until account/sim is activated?

closng — Thu, 11 Jan 2018 18:28:22 GMT

@bsperanz,

I believe the text will be sent to your Public Mobile SIM card. Regardless, you will know the port is successful as you will not receive any service from the Bell SIM card once the port is completed 🙂

Re: How long until account/sim is activated?

bsperanz — Thu, 11 Jan 2018 18:40:01 GMT

well that was fast. My network with bell was cancelled and now I'm activated with PM 😄

Thank you to everyone who replied here

Re: How long until account/sim is activated?

koimr1 — Thu, 11 Jan 2018 18:41:55 GMT

@bsperanz wrote:
well that was fast. My network with bell was cancelled and now I'm activated with PM 😄

Thank you to everyone who replied here

Welcome to PM!

And you've figured out the forums, you are set! Enjoy saving money. 🙂

Re: How long until account/sim is activated?

koimr1 — Thu, 11 Jan 2018 18:49:02 GMT

Just noticed the contacts question - for myself, my contacts were always with Google and not saved to any SIM so they just moved over whenever I changed phones and put in my Google account. This is on Android phones.

Could that possibly be the situation too for you?

If you have an iPhone then I'm lost, I know nothing. 🙂

If are you using Android then maybe this app will help: SIM Card and Contacts Transfer

Note that I've never used that or any other SIM transfer apps, just was the first that came up when I searched the Play Store now. I also don't know if your Bell SIM still has to be active or what (which it is not now since you've ported). Again, no idea if there's anything similar with Apple stuff.

Re: How long until account/sim is activated?

bsperanz — Thu, 11 Jan 2018 18:52:23 GMT

@koimr1

No I'm a diehard android user (using an LG G4). Can't stand iphones 😛 I'll see if I can transfer contacts to my google account, if not then I'll try that app

Re: How long until account/sim is activated?

koimr1 — Thu, 11 Jan 2018 18:54:04 GMT

Good stuff, let us know if it works because that could definitely be useful to others. 🙂

Re: How long until account/sim is activated?

bsperanz — Thu, 11 Jan 2018 19:01:02 GMT

Ok now how do I activate/set up my data network? I can't access anything using data currently

Re: How long until account/sim is activated?

Lg85 — Thu, 11 Jan 2018 19:14:13 GMT

@bsperanz

Please refer to the link below to set your APN settings for the Public Mobile network.

https://apn-canada.gishan.net/settings/933_15_public_mobile_apn_settings_for_lg_g4.php

Re: How long until account/sim is activated?

bsperanz — Thu, 11 Jan 2018 19:36:35 GMT

@Lg85 that worked. Thanks

Re: How long until account/sim is activated?

wetcoaster — Thu, 11 Jan 2018 20:05:23 GMT

@bsperanz wrote:
@koimr1
No I'm a diehard android user (using an LG G4). Can't stand iphones 😛 I'll see if I can transfer contacts to my google account, if not then I'll try that app

Not sure if you are still looking for input on the contact transfer...

I've never used a LG phone. However, all the Android phones I've had so far had an import/export function for contacts, usually found in the dialer settings.

Re: How long until account/sim is activated?

superbaby52 — Sun, 19 Aug 2018 17:31:26 GMT

i know you are suppose to get atext when done.did yu reboot and see if it works..i also read it can take up to 48hrs for port over.i just did the same from telus to Pm..you can also chat live here or send a pm on this site..hope all works soon for you..have a nice day