topic service in Get Support

service

gsamms — Thu, 03 Aug 2023 21:13:56 GMT

hi, I am looking to find out what is wrong with my service , I cannot make out going calls, send texts or anything on my phone service. I my settings it look like Virgin still my carrier as well as Public Mobile

Re: service

dust2dust — Thu, 03 Aug 2023 21:16:48 GMT

Do you have a Virgin sim in your phone? Did you try to transfer a Virgin number some time ago? Is your Virgin sim still working? Can you still get into your Virgin account?

Re: service

gsamms — Thu, 03 Aug 2023 21:20:15 GMT

My sim is my original sim that was configured electronically by Public Mobile ... yesterday it was fine

Re: service

Handy1 — Thu, 03 Aug 2023 21:21:37 GMT

@gsamms Did you port number over during activation ? Did you get the text from virgin to confirm you want to transfer number and reply YES .

Re: service

dust2dust — Thu, 03 Aug 2023 21:22:38 GMT

How long has the service worked? So you have a Public esim? If you have nothing in your phone to do with Virgin then how would Virgin be showing? So, do you have a Virgin sim (or esim also I suppose) in the phone?

Re: service

gsamms — Thu, 03 Aug 2023 21:23:25 GMT

this was completed two days ago, the phone was ported and the agent from Virgin had set an automatic yes to enable the porting

Re: service

Handy1 — Thu, 03 Aug 2023 21:25:58 GMT

@gsamms There’s a number for live support to give status update on the port or re trigger it if needed will send you private message . In the event you need support to just refresh your account I’ll give you that link too

message support directly

while your already here and logged in the community you can send a message private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: service

dust2dust — Thu, 03 Aug 2023 21:29:29 GMT

Before calling that number, put your Virgin sim in a phone and wait for the confirmation text to arrive after calling. But usually when porting, the last problem is incoming calls. So I still wonder. Can you reset network settings.