topic Re: How to cancel the account and get the refund in Get Support

How to cancel the account and get the refund

MindyL — Thu, 03 Aug 2023 20:01:42 GMT

After purchased the plan and installed the App on the phone. When I try to activate the eSIM, I got the message as attached picture. My hone is S20 don't know why eSIM is not available

Re: How to cancel the account and get the refund

softech — Thu, 03 Aug 2023 20:08:27 GMT

@MindyL

what phone do you have?

PM is a prepaid provider and hence no refund

If your phone is NOT eSIM compatible, you will have to buy a physical sim card and message support to ask them to update the sim card for you to complete the activation

You can buy a sim card from:

local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/bc/pick-up-SIM (call ahead to confirm availability )
Amazon.ca: https://www.amazon.ca/gp/product/B06X9ZGDWG/ (Free Prime next day shipping)
https://www.amazon.ca/dp/B07R6P5KBB/ (Free Non-Prime 7 days Shipping w/Amazon Tracking)
PM online: https://www.publicmobile.ca/sim-card (Delivery could take anywhere from 5 days to 3 weeks)

Once you got the sim card, message support with the physical sim card number to complete the activation

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: How to cancel the account and get the refund

MindyL — Thu, 03 Aug 2023 20:31:29 GMT

I am going to give up to buy a SIM card and I understand refund is not applicable. Please advise how to close my account and close the plan I just bought so I won't be charged next month. Thanks.

Re: How to cancel the account and get the refund

BKNS27 — Thu, 03 Aug 2023 20:47:15 GMT

@MindyL

If your Samsung S20 have dual SIM then it is not compatible as noted.

i would suggest you go to a Telus/Koodo store and pickup a SIM for $10 or $4.99 at Amazon.ca then contact a CS_Agent by private messaging to help you complete your subscription to PM.