topic Re: usa phone in Get Support

usa phone

greener1952 — Thu, 03 Aug 2023 19:19:56 GMT

I cant make a phone call in the USA I bought and add on, i can text and use the dqta but no phone calls

I see public is using ATT as its provider down here in Washington state, do i need to have a 5g capable phone to be able to make calls, never had an issue when public had T Mobile as the provider down here.

Re: usa phone

Handy1 — Thu, 03 Aug 2023 19:18:08 GMT

@greener1952 Manually selected T mobile and reboot the phone . Washington state can be hit or miss . Try in different areas

Re: usa phone

BKNS27 — Fri, 04 Aug 2023 01:03:54 GMT

@greener1952

You will need to connect to T-Mobile network on the Roaming settings.

I personally use TextNow SIM for free texting and calling on the T-Mobile network when I am down in Washington state.

Note that my iPhone 8 is on TextNow LTE network.

Re: usa phone

DennyCrane — Thu, 03 Aug 2023 19:37:02 GMT

Were you able to use AT&T for data and text? That roaming agreement unofficially went away over a year ago, and we've only been able to use T-Mobile. If you're saying you were able to use AT&T I'd love confirmation. I'll be going to Washington soon and can check for myself, but I'd appreciate you sharing your experience.

The official answer to your problem is you need to connect to T-Mobile. Also phone calls may not work unless your phone/PM account are VoLTE capable. If your phone drops to 3G to make calls, you won't get service because there is no longer a 3G network in the US. What is your preferred network set to? 3G, 4G, or 5G?

And no, what speed of a plan you have makes no difference.

Re: usa phone

softech — Thu, 03 Aug 2023 19:44:01 GMT

@greener1952

you can text and data but not voice call, so it is a VoLTE or 2G issue

But first, you cannot use AT&T. PM is only partnering with T-Mobing at the moment

For voice issue, make sure VoLTE is enabled on the device setting. And if it does not work, try to change the Preferred Network Type or Network Mode to 2G and see if the calls goes through
Also, you can download VoIP app TextNow as a workaround to make calls and text if you have Wifi or if your roaming has data component and data is working

Since your data is working, also install VoIP app TextNow as a workaround for now. TextNow will give you another 10 digits number and you make calls using the app like a real phone

Re: usa phone

greener1952 — Wed, 09 Aug 2023 20:02:43 GMT

I switched to the T-Mobile network and was able to make calls for a couple of days, now if i call canada there is a big delay and when the call goes through i end up with the wrong person or someone elses voicemail, when people call from canada it goes straight to my voicemail.

Re: usa phone

softech — Wed, 09 Aug 2023 20:10:17 GMT

@greener1952

when you make call , try to include the 1 to the 10 digits number as well as NOT include the 1. Some people got it working withtout the 1 , some not

and are you using VoLTE?