topic I am being over charged on my account I front Load my account in Get Support

I am being over charged on my account I front Load my account

Anonymous — Thu, 03 Aug 2023 19:27:28 GMT

I Need A Moderator

I front load my account I had $ 23 I have $ 15 plan with $ 10 in rewards each month

That means my due amount is $ 5 Plus tax NOT $ 15

I am now down to $8 it continues to take my funds

Someone please fix this

I am NOT Happy Usually I am Very happy with public mobile

The amount I pay is the Only reason I am here with Public Mobile

This Must be a Glitch in the system

I don't like having to deal with this

Thank you

Re: I am being over charged on my account I front Load my account

Anonymous — Thu, 03 Aug 2023 19:28:14 GMT

Also it Forced my to change my alias it is " LP1"

Re: I am being over charged on my account I front Load my account

Handy1 — Thu, 03 Aug 2023 19:29:04 GMT

@Anonymous @Please submit ticket with support to investigate for you

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I am being over charged on my account I front Load my account

Handy1 — Thu, 03 Aug 2023 19:30:50 GMT

@Anonymous When talking to support . Tell them you had to create a new community ID and they can help you get your old community ID back

Re: I am being over charged on my account I front Load my account

computergeek541 — Thu, 03 Aug 2023 19:33:12 GMT

@Anonymous wrote:
I front load my account I had $ 23 I have $ 15 plan with $ 10 in rewards each month
That means my due amount is $ 5 Plus tax NOT $ 15
I am now down to $8 it continues to take my funds

The $23 that you added to your account would reduce by $5 every 30 days assuming that your rewards stayed the same. Has it been multiple renewals since that $23 was added or are you saying that you didn't receive your rewards?

Re: I am being over charged on my account I front Load my account

Anonymous — Thu, 03 Aug 2023 20:14:14 GMT

Re: I am being over charged on my account I front Load my account

softech — Thu, 03 Aug 2023 19:46:35 GMT

@Anonymous

for your Community name issue (LP1 and LP12) , message support and they can give you back your old profile quickly

For your transaction, can you show us the transaction history for the last couple months?

https://myaccount.publicmobile.ca/en/account/payment/payment-history

Re: I am being over charged on my account I front Load my account

Anonymous — Thu, 03 Aug 2023 19:47:32 GMT

I see nowhere to upload the pdf file

Re: I am being over charged on my account I front Load my account

softech — Thu, 03 Aug 2023 19:48:30 GMT

@Anonymous

just screenshot

btw, we are just customers like you and trying to help, so, make sure you cover up your personal info when you post screenshots 🙂

Re: I am being over charged on my account I front Load my account

softech — Thu, 03 Aug 2023 20:14:45 GMT

@Anonymous and this screenshot is an old one, still about July 27. Login to My Account using incognito mode to make sure it shows you the correct info

And while it shows you the amount due is $15, please note if you are on the legacy rewards, PM will deposit the rewards in your account as Available Fund on the last day of the cycle BEFORE payment time, so your Available fund will increase and also with that , the amount due is the same ($15)

Re: I am being over charged on my account I front Load my account

Anonymous — Thu, 03 Aug 2023 19:57:14 GMT

Re: I am being over charged on my account I front Load my account

Anonymous — Thu, 03 Aug 2023 20:02:24 GMT

See first two at top July 26 and July 27

I paid full price it seems

Re: I am being over charged on my account I front Load my account

softech — Thu, 03 Aug 2023 20:05:48 GMT

@Anonymous wrote:

@Anonymous

That is exactly the situation I explained earlier

For your last renewal, on the day before renewal , July 26, you had $8 as available fund. PM deposit your $10 rewards to your account and it became $23

on July27, you have enough in the Available fund, so PM just took $15 out of it (no actual charge to your credit card and hence no tax - that was just a line showing the transaction and how PM uses the Available fund, not charge to your credit card).

After the transaction , you still have $8 as Available Fund

Will also look forward to your next bill in August..
While the upcoming bill for Aug might show you owe PM $17+tax because you have an $8 Available Fund at the moment. True is (assuming you have the same friend rewards), PM will deposit another $10 the day before your next renewal in Aug and you will have $18 then, and so for the upcoming August payment, you will still have enough Available fund and PM would not need to charge your credit card

Re: I am being over charged on my account I front Load my account

Anonymous — Thu, 03 Aug 2023 20:06:29 GMT

So what has happened is correct ? ? ?

I don't adapt very well to changes in format

Re: I am being over charged on my account I front Load my account

softech — Thu, 03 Aug 2023 20:09:19 GMT

@Anonymous

Yup, in short, it was correct
(Again, the $15 debit line is NOT a charge to your credit card, just how PM uses the Available fund on your account for the renewal)

If you check your credit card, NO actual charge on that.

And assuming you have $10 rewards still in August, there will NOT be any charge in August too

Re: I am being over charged on my account I front Load my account

Anonymous — Thu, 03 Aug 2023 20:09:06 GMT

It still does not add up to me

I am trying to understand it

Re: I am being over charged on my account I front Load my account

softech — Thu, 03 Aug 2023 20:12:30 GMT

@Anonymous wrote:
It still does not add up to me
I am trying to understand it

@Anonymous

ON July 26

You have $13 in Available Fund
PM deposit a total of $10 worth of rewrds to your Available Fund , your total Available Fund became $23

ON July 27 renewal day

PM took $15 out of the Available Fund (not from the credit card) to cover the renewal cost of $15.
After the renewal, the Available Fund became $8
*** NO money taken from your credit card for this transaction. You can check your credit card to confirm

Re: I am being over charged on my account I front Load my account

Anonymous — Thu, 03 Aug 2023 20:13:44 GMT

Now it Makes Sense Thank you very much !

Re: I am being over charged on my account I front Load my account

computergeek541 — Thu, 03 Aug 2023 20:17:33 GMT

@Anonymous wrote:
It still does not add up to me
I am trying to understand it

Your available balance was reduced by the appropriate amount for each renewal. There's now only $8 left in your account because those funds were used to pay for the renewals.