topic eSIM Re-Download in Get Support

eSIM Re-Download

CharlesT123 — Thu, 03 Aug 2023 18:10:10 GMT

I accidentally deleted my eSIM for Public Mobile and I need to get a new eSIM. Please help

Re: eSIM Re-Download

Handy1 — Thu, 03 Aug 2023 18:16:22 GMT

@CharlesT123 !sorry once deleted eSIM you need to go to physical SIM card for now at least . Call around to local Telus Koodo store for PM SIM card availability or order from Amazon .Log back into your account and SIM card swap the number like this . Or get support to help you do it

SIM SWAPPING profile tabs

Note only do this on lap top or computer/ not mobile device

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: eSIM Re-Download

softech — Thu, 03 Aug 2023 18:23:33 GMT

@CharlesT123

sorry, at this point, PM is unable to provide you replacement eSIM. This will likely be changed in a month or two. But since you already deleted the eSIM and cannot wait till then, you will have to change back to physical sim card. Get one from Amazon, it is only $4.99 at the moment: https://www.amazon.ca/gp/product/B06X9ZGDWG/ (Free Prime next day shipping)

Or get from:

local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/bc/pick-up-SIM (call ahead to confirm availability )
PM online: https://www.publicmobile.ca/sim-card (Delivery could take anywhere from 5 days to 3 weeks)

Once you got the sim card, go to My Account from ONLY a desktop or laptop computer to request Change Sim card (please note that due to some glitches, accessing change sim care from mobile phone or tablet won't work)

After you logged in, unsuspend first if you have suspended your service earlier.

Then go to Profile page, click on the Pencil besides the sim card number, follow the steps to enter the new sim card number and complete the change sim card request
(or direct link: https://myaccount.publicmobile.ca/en/account/profile/change-sim-number )