topic Re: Just got a new esim for the 5g plans everything went smoothly but I keep getting the error 7B1 in Get Support

Just got a new esim for the 5g plans everything went smoothly but I keep getting the error 7B1

irock13 — Thu, 03 Aug 2023 17:28:16 GMT

I keep getting the error 7b1 it wants me to create eversafe too but I cannot do that since I have no access to sms, calls etc.

Re: Just got a new esim for the 5g plans everything went smoothly but I keep getting the error 7B1

Handy1 — Thu, 03 Aug 2023 17:36:48 GMT

@irock13 Did you reboot the phone ? Or try and reset network settings ? Also make sure you’re putting 1 in front of the contact you’re trying to call . If no luck please submit ticket to support to investigate

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https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Just got a new esim for the 5g plans everything went smoothly but I keep getting the error 7B1

softech — Thu, 03 Aug 2023 17:39:50 GMT

@irock13

so, your new eSIM is not connecting to the network yet?

you have successfully installed it? confirm if you see the eSIM in the Sim page on your device

If it is installed, try to reboot your phone once.

If it still does not connect and if you have any active sim on the phone , disable them (eSIM/Physica sim) or remove the physical sim. Then click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetoosh connections, but you just need to add them back after)

if it still does not work, please open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there