topic visa debit rejected in Get Support

visa debit rejected

billy888 — Thu, 03 Aug 2023 17:13:42 GMT

I believe there is a hold on my current visa debit I use for payments. This hold is on your end. PLEASE ACTIVATE SO THAT i MAY USE THIS CARD TO MAKE PAYMENTS

Re: visa debit rejected

dust2dust — Thu, 03 Aug 2023 17:15:36 GMT

Have you been making multiple attempts to pay with it? You can only try twice per hour. Wait an hour and try again.
Or ask support to release any fraud-attempt-lock.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: visa debit rejected

softech — Thu, 03 Aug 2023 17:41:52 GMT

@billy888

please wait a full hour before trying again

If you know the 4 digits account pin, try using *611 to make a payment

if not, try using the browser but with Incognito mode

But if you need to resume your service quickely and do not want the wait, get a voucher from SDM/London Drug/711/Shell and load the voucher using *611 (no account pin required)