topic Re: How to get another eSIM in Get Support

How to get another eSIM

Moe5 — Thu, 03 Aug 2023 15:29:47 GMT

Hi, I accidentally deleted my eSIM before confirming my account. When I try to log in on mobile, it sends a confirmation code that I obviously don't receive. How do I purchase a new eSIM?

Re: How to get another eSIM

Handy1 — Thu, 03 Aug 2023 15:32:47 GMT

@Moe5 Sorry e sim only for news activations . Not existing customers . For now at least . Since you deleted eSIM you will need to get a physical SIM card from calling around to local Telus Koodo store for availability . Or order from Amazon . Then log into your my account go to profile page and SIM card swap the number . To keep phone number and plan

SIM SWAPPING profile tabs

Note only do this on lap top or computer/ not mobile device

if you have any trouble you can submit ticket with support to help with this also

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How to get another eSIM

dust2dust — Thu, 03 Aug 2023 15:36:23 GMT

Have you paid anything yet? I suspect so. That screen to enter the code, do you see the did not get code link and did you click it and did you get an email option?
But also at this point you will need to have a sim card on hand. Then contact support as provided.

Re: How to get another eSIM

Moe5 — Thu, 03 Aug 2023 15:41:03 GMT

Can I have it shipped to the USA?

Re: How to get another eSIM

Moe5 — Thu, 03 Aug 2023 15:44:44 GMT

Same issue on desktop when I try to log in

Re: How to get another eSIM

Moe5 — Thu, 03 Aug 2023 15:45:37 GMT

There is no email option nor did not get code link

Re: How to get another eSIM

Handy1 — Thu, 03 Aug 2023 15:46:23 GMT

@Moe5 You can have it shipped from Amazon to the US I’m sure .and you can use the link to support to help . SIM swap the number for you

Re: How to get another eSIM

Handy1 — Thu, 03 Aug 2023 15:47:30 GMT

@Moe5 Where it says send code tap resend it few times or put in wrong code even . After couple tries it should give option to send that code to email instead

Re: How to get another eSIM

softech — Thu, 03 Aug 2023 15:55:58 GMT

@Moe5 wrote:
There is no email option nor did not get code link

@Moe5

Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID

Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
(!!!You will need to click Resend Code and then Send email to trigger the 2FA to email)
Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.

If none of those workarounds helps, please open ticket with support by direct message here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: How to get another eSIM

Moe5 — Thu, 03 Aug 2023 16:07:57 GMT

I'll try shipping from amazon! After I enter the code wrong 4 times I just get locked out with no option for email. I think it's because I have to 'confirm my identity' still for full access

Re: How to get another eSIM

softech — Thu, 03 Aug 2023 16:09:26 GMT

@Moe5 I am not sure if Amazon.ca can ship to US, or it might not be free shipping if they do

For the login issue, you might want to wait an hour and try again, or message support for help

Re: How to get another eSIM

dust2dust — Thu, 03 Aug 2023 16:14:27 GMT

I think all roads lead to support. You have no sim, you can't receive texts, the email option is unavailable.
I'm not even sure an account can be created in the US, but maybe, once you have a sim card.