topic Re: Refund for plan that did not work in Get Support

Refund for plan that did not work

BrentClark — Thu, 03 Aug 2023 00:24:03 GMT

I bought a 30$ US talk, text and data plan on approx July 1 and again around July 17. However, I was unable to receive texts, my data did not work and the phone was unable to be used/dial. I feel that I should have a refund for both of these plan purchases as I had to rely on wifi only. Thank you.

Re: Refund for plan that did not work

softech — Thu, 03 Aug 2023 00:26:47 GMT

@BrentClark

although PM is Prepaid and usually do not provide refund, but they likely can compensate based on your experience

Please message them and discuss:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Refund for plan that did not work

BKNS27 — Thu, 03 Aug 2023 00:34:54 GMT

@BrentClark

Wonder if you were in Alaska because PM Roaming doesn't work there.

You can contact a CS_Agent by private messaging and explain your issues with them for a possible credit to your account.

Re: Refund for plan that did not work

DennyCrane — Thu, 03 Aug 2023 04:46:23 GMT

Are you saying that you purchased the roaming add-on twice (on the 1st and the 17th), even though it didn't work the first time?