topic Re: Subscription on Hold? in Get Support

Subscription on Hold?

Mellyvb — Wed, 02 Aug 2023 17:25:56 GMT

On July 31st, my credit card was charged for my monthly amount and I have the bill showing this on this public mobile app in my account. Yet today I received this text:

“Public Mobile here,

Please note your subscription has been placed on hold due to an unresolved issue with your payment.

To resume your subscription, simply log into the Public Mobile app or My Account to update your payment details. Alternatively, you can dial *611 to make your payment.”

Was this texted to me in error?

Re: Subscription on Hold?

dust2dust — Wed, 02 Aug 2023 17:27:01 GMT

Yes. If your services are working then ignore it.

Re: Subscription on Hold?

softech — Wed, 02 Aug 2023 17:29:01 GMT

@Mellyvb it could be sent by mistake. Some members got that wrong last week or the week before too

do you have service now? incoming and outgoing calls and data all working?

Re: Subscription on Hold?

Mellyvb — Wed, 02 Aug 2023 17:31:01 GMT

Yes they are. Thank you!

Re: Subscription on Hold?

computergeek541 — Wed, 02 Aug 2023 19:31:37 GMT

self solution removed

Re: Subscription on Hold?

JAG55 — Wed, 02 Aug 2023 21:01:35 GMT

Hi Mellyvb,

My wife and I both received this same message and we weren't sure what this was for. We updated our data service from 15GB to 30GB starting this month and thought that this might have something to do with it. Service still works and it looks like that payments went through. Not sure why this text was sent?

Re: Subscription on Hold?

softech — Wed, 02 Aug 2023 21:09:09 GMT

@JAG55 you try login My Account using Incgonito mode to confirm the nee plan and the account status. If all good, just ignore the text

Re: Subscription on Hold?

Dunkman — Thu, 03 Aug 2023 04:23:43 GMT

@Mellyvb

I could this text also, with similar timelines with your account. My plan renewed successfully July 31 and then got the text today. By chance, did you also change plans on July 31. Like @JAG55 , I also did a plan switch. Likely a glitch in the system. As long as your plan is working, ignore the text.