topic Re: phone number in Get Support

phone number

sparkplug — Tue, 04 Jan 2022 20:17:52 GMT

hello i am intrested in your services... but i am woundering if i switch to your company can i keep my current phone number ?

Re: phone number

closng — Thu, 11 Jan 2018 17:40:58 GMT

Hi @sparkplug,

Yes, if you switch to Public Mobile, you will be able to bring your existing number over to Public Mobile as well (this process is called phone number porting).

Re: phone number

mimmo — Thu, 11 Jan 2018 17:41:19 GMT

Yes 99.9% of the time

Re: phone number

Taekgun — Thu, 11 Jan 2018 17:46:31 GMT

@sparkplug

To expand a bit on the comments already, porting is able to be completed by you during the activation process, or after you have created an account with a new phone number (the second option is the recommended way to do it). You need to ensure your account with your old provider is in good standing and then the process of porting is a breeze following the steps.

Have a read of the following link for the best practices to ensure a smooth and successful port-in.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Start-Guide-Setup-Activation-Port-Data/m-p/80123#M13384

Re: phone number

Acekiller — Thu, 11 Jan 2018 20:01:00 GMT

You weren't able to back in the days, but telecommunication laws have changed since then.

Re: phone number

edmonch2013 — Thu, 11 Jan 2018 21:17:38 GMT

Yes, you can and most people here ported their number from other provider.

before you port your number over, make sure you have you current account number, your name on the account and PIN number for that account. for the pin number if you don't know, call the customer service to find out. the pin number is very important.

Re: phone number

bsperanz — Fri, 12 Jan 2018 02:40:10 GMT

I switched over today and I had my number transfered over without issue