topic Re: How to force eversafe to stop texting codes to phone, instead email on account in Get Support

How to force eversafe to stop texting codes to phone, instead email on account

WhisConnection — Wed, 02 Aug 2023 21:18:05 GMT

I am extremely frustrated by the changing of our accounts to the new eversafe system - it gives no option other than texting a code to the phone. Why do we not have the option to email the code to the account's email!?
I am currently in the situation where I've lost my phone, it's gone, never coming back... and I'm unable to cancel my account/autopay or do ANYTHING because I can't login because the system will only accept a code texted to the phone number.
Absolutely ridiculous!!

Re: How to force eversafe to stop texting codes to phone, instead email on account

Handy1 — Wed, 02 Aug 2023 21:20:29 GMT

@WhisConnection You can’t but if you tap resend code a few time you will get option to send code to email instead . If no luck please submit ticket to support @WhisConnection

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How to force eversafe to stop texting codes to phone, instead email on account

softech — Wed, 02 Aug 2023 21:21:09 GMT

@WhisConnection

you can.

On the screen it is expecting you to enter the code, click Resend code and then choose Send email