topic Re: I need to get back my phone number in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/I-need-to-get-back-my-phone-number/m-p/1027321#M716774 <P>do you have their phone number please?</P> Wed, 02 Aug 2023 21:07:13 GMT just_luz 2023-08-02T21:07:13Z I need to get back my phone number https://productioncommunity.publicmobile.ca/t5/Get-Support/I-need-to-get-back-my-phone-number/m-p/1027304#M716758 <P>Hi, my account was suspended and my sim card is no longer available, so I'm renewing my services with the eSIM option, but I want the same phone number as the one i had on my sim. I need help with that please.</P> Wed, 02 Aug 2023 20:38:35 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/I-need-to-get-back-my-phone-number/m-p/1027304#M716758 just_luz 2023-08-02T20:38:35Z Re: I need to get back my phone number https://productioncommunity.publicmobile.ca/t5/Get-Support/I-need-to-get-back-my-phone-number/m-p/1027308#M716762 <P>Can you dial 1-855-4pu-blic and enter your phone number you want and see what it says. If it says it can't find it or whatever then the account is dead. If it says suspended then you can keep using the account and your number. If it gives a renewal date and balance then it's active with your number.</P><P>You can start a new account if you like but the phone number is a different problem.<BR />What are the first 6 digits of it?</P> Wed, 02 Aug 2023 20:41:39 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/I-need-to-get-back-my-phone-number/m-p/1027308#M716762 dust2dust 2023-08-02T20:41:39Z Re: I need to get back my phone number https://productioncommunity.publicmobile.ca/t5/Get-Support/I-need-to-get-back-my-phone-number/m-p/1027311#M716765 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/311799">@just_luz</a>&nbsp; If your account has been suspended 90 day past the last &nbsp;payment it’s closed for good . Also eSIM is only for new activations for now . But if your plans not been suspended more then 90 days but payment vouchers and load them *611 to resume services&nbsp;</P> Wed, 02 Aug 2023 20:44:43 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/I-need-to-get-back-my-phone-number/m-p/1027311#M716765 Handy1 2023-08-02T20:44:43Z Re: I need to get back my phone number https://productioncommunity.publicmobile.ca/t5/Get-Support/I-need-to-get-back-my-phone-number/m-p/1027321#M716774 <P>do you have their phone number please?</P> Wed, 02 Aug 2023 21:07:13 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/I-need-to-get-back-my-phone-number/m-p/1027321#M716774 just_luz 2023-08-02T21:07:13Z Re: I need to get back my phone number https://productioncommunity.publicmobile.ca/t5/Get-Support/I-need-to-get-back-my-phone-number/m-p/1027324#M716777 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/311799">@just_luz</a>&nbsp;PM support is all online, no phone to call.&nbsp; Please message them here</P><DIV class=""><DIV class=""><SPAN>&nbsp;</SPAN><FONT size="2"><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></FONT></DIV></DIV><DIV class=""><DIV class=""><EM>**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.&nbsp; CS Agent will reply to you there</EM></DIV></DIV> Wed, 02 Aug 2023 21:10:15 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/I-need-to-get-back-my-phone-number/m-p/1027324#M716777 softech 2023-08-02T21:10:15Z Re: I need to get back my phone number https://productioncommunity.publicmobile.ca/t5/Get-Support/I-need-to-get-back-my-phone-number/m-p/1027325#M716778 <P>thank you, i really appreciate it!</P> Wed, 02 Aug 2023 21:12:28 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/I-need-to-get-back-my-phone-number/m-p/1027325#M716778 just_luz 2023-08-02T21:12:28Z Re: I need to get back my phone number https://productioncommunity.publicmobile.ca/t5/Get-Support/I-need-to-get-back-my-phone-number/m-p/1027327#M716780 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/311799">@just_luz</a>&nbsp;</P><P>but did you call 1.855.4PUBLIC and see if the system cam locate your account? If so, you can easily resume the account first with vouchers and deal with the login after</P> Wed, 02 Aug 2023 21:16:00 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/I-need-to-get-back-my-phone-number/m-p/1027327#M716780 softech 2023-08-02T21:16:00Z