topic Re: Had a Question or Suggestion, For the US Roaming Add-On Thing in Get Support

Had a Question or Suggestion, For the US Roaming Add-On Thing

makkahn28 — Tue, 04 Jan 2022 20:17:49 GMT

Just Curious, For the US Roaming Add-On, IF one went to US, and Didn't Purchase Prior to Crossing Border, CAN you use the *611 to Buy, or ONLY Internet?

Just wondering, My Mama had an issue with how that works, and Brought up something that I agree

What IF One Crossed for, 1 Day, example, Car Broke down or Emergency, IF NO Wi-Fi Nearby, If One CANNOT Use *611 to buy Add-On, Would that be Considered a Fundamental Flaw?

Especially for those WHO MIGHT NOT BE 100% Technical And rely on Relatives, Me example who have such knowledge

I hope PM Community won't be in a Roasting Mood, This is a Very Simple and Honest Thing, I hope PM can AT LEAST, take things Serious, None of these Koodo or Telus or Postpaid or Buy a Local Sim Nonsense, Some PPL like me prefer having some Convenience, And am Very Willing to pay the Fair Rate for a Global Roaming Add-On Consideration

Please and thanks

Re: Had a Question or Suggestion, For the US Roaming Add-On Thing

mimmo — Thu, 11 Jan 2018 17:33:58 GMT

You can dial 18554public (I think that's the number)

You need to have a credit card attached to the account and you need to know your pin.

productioncommunity.publicmobile.ca/t5/Knowledge-Base/Learn-all-about-US-Roaming/ta-p/75772

Re: Had a Question or Suggestion, For the US Roaming Add-On Thing

koimr1 — Thu, 11 Jan 2018 17:47:16 GMT

@mimmo wrote:
You can dial 18554public (I think that's the number)

You need to have a credit card attached to the account and you need to know your pin.

productioncommunity.publicmobile.ca/t5/Knowledge-Base/Learn-all-about-US-Roaming/ta-p/75772

Thanks @mimmo, I wasn't aware of this too and am going to add this number as a contact in my phone. 🙂

Re: Had a Question or Suggestion, For the US Roaming Add-On Thing

Taekgun — Thu, 11 Jan 2018 17:53:06 GMT

@makkahn28, @koimr1

I can confirm with @mimmo that it is possible using the number he listed, buying the add-on as long as a valid CC is on file with that account, then rebooting the device.

Re: Had a Question or Suggestion, For the US Roaming Add-On Thing

Samianauman — Thu, 11 Jan 2018 17:50:57 GMT

Also you can buy online as well once you in USA login to your self serve by using publix place Wi-Fi and purchase add-on

Re: Had a Question or Suggestion, For the US Roaming Add-On Thing

makkahn28 — Thu, 11 Jan 2018 17:52:28 GMT

Can U use *611 from Cell to Order as well? &, MORE IMPORTANTLY, Can you purchase WHEN IN the US, Just so I know for Certain without any assumptions

Re: Had a Question or Suggestion, For the US Roaming Add-On Thing

koimr1 — Thu, 11 Jan 2018 17:56:10 GMT

@makkahn28 wrote:
Can U use *611 from Cell to Order as well? &, MORE IMPORTANTLY, Can you purchase WHEN IN the US, Just so I know for Certain without any assumptions

The link that @mimmo wrote explains it well.

When you are in the US you can call 1-855-4PUBLIC or use wifi to access the Self-Serve site. 611 does NOT work while you are in the US.

Re: Had a Question or Suggestion, For the US Roaming Add-On Thing

srlawren — Thu, 11 Jan 2018 18:56:02 GMT

@koimr1 wrote:
The link that @mimmo wrote explains it well.

When you are in the US you can call 1-855-4PUBLIC or use wifi to access the Self-Serve site. 611 does NOT work while you are in the US.

~~One note: you'd have to call the 1-855 toll-free number from some other phone. Your PM phone won't be able to place that call without already having a US Roaming Talk add-on active.~~ [EDIT: I stand corrected, please disregard]

Re: Had a Question or Suggestion, For the US Roaming Add-On Thing

sbreakin — Thu, 11 Jan 2018 18:03:05 GMT

Actually this is a great question @makkahn28 and @mimmo has a very good link.

I read the link & didn't realize that we had both the #611 & 1800# we could call to add service. I'll have to add this to my contacts.

I read the message & many Q after, so hopefully this works even if we don't have a calling plan ? (Update - Gosh 4 replies while i was typing - looks like may not be able to use #611 or tel if you don't have servce - wo would have to go to wifi to add or borrow someones phone for the toll free call).

Also hopefully most are aware that 911 calls are supposed to be possible from any phone (whether you have plan active or not) if there was a big emergency..

The other thing I did was add a shortcut on my 'desktop' or phone to the webpage to make it easier to access should i decide to add coverage or check usage when I get wifi at hotel/ McD/ etc.

I've had a few trips a bit longer than 10 days & I bought /activated the plan during the trip as I had already saved off line map to get there.

I normally add funds & activate in the morning so as not to waste a day.

We have had some requests to be able to 'schedule' a start so that one doesn't have to remember the morning you leave. I recenty set my wife & I up on seperate plans - she had PM's & I used Roam's so I could delay the start by a day so we'd have coverage for our 11 or 12 day trip.

Re: Had a Question or Suggestion, For the US Roaming Add-On Thing

mimmo — Thu, 11 Jan 2018 18:09:23 GMT

@srlawren the 1855 number works without having the USA add-on.

Re: Had a Question or Suggestion, For the US Roaming Add-On Thing

ckl — Thu, 11 Jan 2018 18:20:35 GMT

deleted based on previous post.

Re: Had a Question or Suggestion, For the US Roaming Add-On Thing

srlawren — Thu, 11 Jan 2018 18:56:31 GMT

@mimmo wrote:
@srlawren the 1855 number works without having the USA add-on.

@mimmo you're 100% sure of that? I'm very skeptical that a call even to a toll-free number would go through without a talk plan in place. *611 is usually a special case and will route you to the provider you've connected to even without a plan in place (which probably explains why it doesn't work for PM in the US--it would try to route you to T-Mobile or AT&T instead), and of course 911 can be called on any phone with charge and any network within signal range. But unless you can confirm you've done it, I wouldn't think a call to a toll-free number would go through. [EDIT: I stand corrected!]

Re: Had a Question or Suggestion, For the US Roaming Add-On Thing

koimr1 — Thu, 11 Jan 2018 18:33:48 GMT

1. What happens after my 10-day U.S. Roaming Add-On expires?

10 days after you purchase your U.S. roaming Add-On, it will automatically expire. If you need another Add-On, you can purchase it the same way you did originally, by using your Self Serve account or calling our automated phone system at 1-855-4PUBLIC.

Time to get a moderator in here as that (from their FAQ) sounds like you DON'T need the add-on to do so (because for this specific question it's expired and no longer in effect).

@CS_Agent: You know what to do... 🙂

Re: Had a Question or Suggestion, For the US Roaming Add-On Thing

mimmo — Thu, 11 Jan 2018 18:52:12 GMT

@srlawren@Yes I called 1855 from USA to activate the add-on when I was there. The whole point of the 1855 was is to replace 611

But not sure situation if you don't have a calling base plan.

Re: Had a Question or Suggestion, For the US Roaming Add-On Thing

srlawren — Thu, 11 Jan 2018 18:57:29 GMT

@mimmo thank you for confirming, and I apologize to all for my misleading info.

Re: Had a Question or Suggestion, For the US Roaming Add-On Thing

makkahn28 — Thu, 11 Jan 2018 20:20:12 GMT

To be Honest, I think PM MUST get the *611 to Function, as it would SIMPLIFY the process

Plus, I also hope a Global Roam is in the Cards

Example, IF One was in a Foreign Country for, a few Days, Emergencies, Just saying, PLUS, all these sim Swap, Cell # Nonsense can be kinda silly

Re: Had a Question or Suggestion, For the US Roaming Add-On Thing

koimr1 — Mon, 15 Jan 2018 02:02:53 GMT

@mimmo wrote:
@srlawren @Yes I called 1855 from USA to activate the add-on when I was there. The whole point of the 1855 was is to replace 611

But not sure situation if you don't have a calling base plan.

Not that you need it but I was in the US this morning and can confirm - I turned off airplane mode, found myself on AT&T so I tried the 1-855 number and it worked as expected. I didn't purchase an add-on although I was presented with the option to do so.

As you also say I don't know if that would work if you don't have a base calling plan with PM though.