topic Re: Add referral code after activation in Get Support

Add referral code after activation

Emstar — Wed, 02 Aug 2023 18:00:11 GMT

Hi all,

I'm going round in circles here. I have recently opened two accounts and was advised by a customer service agent at Public that I could add a referral code on each (i.e. we give each other a code) after activating the accounts. So, we've activated the accounts and now I can't see how or where to enter the referral code. Can anyone help?

Thanks,

Frustrated of Toronto!

Re: Add referral code after activation

softech — Wed, 02 Aug 2023 18:03:01 GMT

@Emstar

you have to message support to have it added back. Please have the person who just joined to open a single ticket for both referrer and the referee. Message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Add referral code after activation

Meow — Wed, 02 Aug 2023 18:06:58 GMT

Only agent can add referral code After activation.
Contact agent creating ticket or if that does not work by private message.

Re: Add referral code after activation

Emstar — Wed, 02 Aug 2023 18:38:32 GMT

thank you! much appreciated 🙂

Re: Add referral code after activation

Emstar — Wed, 02 Aug 2023 18:38:40 GMT

thank you for replying!

Re: Add referral code after activation

Priority — Wed, 02 Aug 2023 18:46:56 GMT

I made a similar error about two weeks ago.

Messaging CSA from Community Accounts tied to the EverSafe ID I was inquiring about, they were able to manually apply the code for me.