topic Re: Unable to get past select sim screen in Get Support

Unable to get past select sim screen

FourthCardinal — Fri, 14 Jul 2023 05:34:32 GMT

I'm trying to subscribe to public on the android app but I'm stuck on the select sim screen. i have a public sim card installed but when i press "I already have a SIM card" it just displays an error message with no error code, this happens even if i press the "Order a SIM card" option instead, i have tried two different phones, restarted them, uninstalled an reinstalled the public app, tried on two seperate PCs, in incognito, both recieved error code:XXX, nothing works. I'm stuck.

Re: Unable to get past select sim screen

Priority — Fri, 14 Jul 2023 05:55:27 GMT

At this time of night the Activation Portal is usually down, hence why you can't get through all the steps. This is totally normal.

Just wait until around 7/8AM and sign back into the EverSafe ID you created, and you'll be able to pick up the Activation right where you left off tonight.

Re: Unable to get past select sim screen

BKNS27 — Fri, 14 Jul 2023 07:34:37 GMT

@FourthCardinal

I had no problem going on the PM app just now.

Try uninstalling the app and reinstalling it to see if that works.

Re: Unable to get past select sim screen

John_G1 — Wed, 02 Aug 2023 12:58:21 GMT

Did you enter the full number of the SIM as printed in very small numbers on the card it came in? There are a lot of digits.

Re: Unable to get past select sim screen

softech — Wed, 02 Aug 2023 13:05:16 GMT

@FourthCardinal

A reminder, to activate (subscribe), you need a brand new PM sim card that was never used for activation. Is that sim card new?

Re: Unable to get past select sim screen

Priority — Wed, 02 Aug 2023 18:31:59 GMT

Have you tried using the Website?

You can start the process on the Website and than pick up in the Mobile App after that step.