topic Double charged Aug. 2023 in Get Support

Double charged Aug. 2023

Shirley4phone — Wed, 02 Aug 2023 15:22:22 GMT

How do I get this double payment fixed on credit card?

Re: Double charged Aug. 2023

softech — Wed, 02 Aug 2023 15:24:17 GMT

Where you see the double payments? Were they on the credit card or were they on the Payment History on My Acocunt (https://myaccount.publicmobile.ca/en/account/payment/payment-history ) ?

If you see them on your credit card, check if one of the charge is just a pending charge while only one of them is the posted charge

If they are on Payment history on My Account, please note that each renewal will show at least two transactions on payment history on My account. Only one entry shows actual PM charge, show how much PM charged your card and applied the amount to your Available Fund in My Account. The other entry, likely couple hours later on the same day, will be showing how PM uses the money from your Available fund in My Account for plan renewal.

Post us a screenshot of you have questions

If you are certain there are more than one posted charges (and not pending) on your credit card and you cannot find where the extra money went, engage support for further investigation by mesasging them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Double charged Aug. 2023

Shirley4phone — Wed, 02 Aug 2023 15:26:53 GMT

I will check thank-you

Re: Double charged Aug. 2023

Handy1 — Wed, 02 Aug 2023 15:27:17 GMT

@Shirley4phone Are both charges posted ? Or is one pending ? If pending it should fall off . Also check your available funds for difference . If not there and both charges are posted . Please submit ticket with support for credit / refund

private message To CS_Agents click

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https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437