topic Problems accessing My Account in Get Support

Problems accessing My Account

Moe6 — Wed, 02 Aug 2023 02:09:31 GMT

My daughter recently got her own phone and plan with Telus (she also transferred her number), so I went to log into her My Account to unsubscribe. However, whenever I try to log in, I get redirected to the main Public Mobile webpage (with all the basic information about their plans, etc), and I can't get to her specific Public Mobile account. I've tried resetting the password on her account, but I still end up getting redirected to the main webpage. Any suggestions?

Re: Problems accessing My Account

softech — Wed, 02 Aug 2023 02:12:38 GMT

@Moe6

no worry, you said she already transferred her number to Telus? With successful porting, the PM account have already been closed

You can confirm this by dialing 1.855.4PUBLIC, enter 1 for english and then enter her phone number. The system should come back and tell you cannot locate the account, that would confirm her PM account was fully closed

Re: Problems accessing My Account

Moe6 — Wed, 02 Aug 2023 02:40:51 GMT

Thanks! If her PM account is fully closed, does that also mean that there won't be any more payments from my credit card going towards that account?

Re: Problems accessing My Account

softech — Wed, 02 Aug 2023 02:43:13 GMT

@Moe6 yup, PM. will not be charging you further from here, just keep an eye on your credit card but this would be good