topic Re: Retaining my bonus international calling minutes when changing subscriptions in Get Support

Retaining my bonus international calling minutes when changing subscriptions

Mctoone — Tue, 01 Aug 2023 22:37:35 GMT

Over the years I have accumulated bonus international calling minutes add ons through promotions. If I change my subscription will I lose those add ons?

Re: Retaining my bonus international calling minutes when changing subscriptions

CharlieWhisky — Tue, 01 Aug 2023 22:55:08 GMT

No, you will not loose any add ons with a subscription change.

If you are still on the old plan do not change to the point system.

Re: Retaining my bonus international calling minutes when changing subscriptions

Meow — Tue, 01 Aug 2023 23:01:00 GMT

All bonuses and rewards stay on your account when you change plan.

Re: Retaining my bonus international calling minutes when changing subscriptions

Mctoone — Tue, 01 Aug 2023 23:01:23 GMT

I think I am on the point system now. I seem to remember they converted me over. There is a promotional plan that is the same price but more data. Not that I need it but.... I have 1000 international calling minutes that I don't want to lose. I did not pay for them but the last couple of yes they were offered as a one time bonus.

Re: Retaining my bonus international calling minutes when changing subscriptions

hairbag1 — Tue, 01 Aug 2023 23:17:51 GMT

@Mctoone

just changing plans, either upgrade OR downgrade won't affect your Bonus calling minutes that were gifts from PM at Christmas.

Re: Retaining my bonus international calling minutes when changing subscriptions

computergeek541 — Tue, 01 Aug 2023 23:18:23 GMT

@CharlieWhisky wrote:
No, you will not loose any add ons with a subscription change.

This is no longer entirely accurate. While no add-ons would permanently lost, changing to a 5G plan would make any data add-ons unusable/incompatible.

Re: Retaining my bonus international calling minutes when changing subscriptions

Mctoone — Tue, 01 Aug 2023 23:22:57 GMT

My current plan is 3G and I would be moving to 4 G but more data. I would be getting way more data in the new plan than any bonus data I have now. I just don't want to lose my international calling minutes add ons

Re: Retaining my bonus international calling minutes when changing subscriptions

computergeek541 — Tue, 01 Aug 2023 23:35:43 GMT

Re: Retaining my bonus international calling minutes when changing subscriptions

Mctoone — Tue, 01 Aug 2023 23:39:15 GMT

I can't get to the link you shared. Apparently I don't have privileges