topic Re: Cancelling service and getting refund - My service does not work. in Get Support

Cancelling service and getting refund - My service does not work.

jodiespence — Tue, 04 Jan 2022 20:17:42 GMT

Hello,

I tried to activate my service a couple of hours ago. So far, no mobile network, no data, no nothing. I've tried everything that people have suggested, my phone is unlocked and is compatible with your network. I don't like this service ONE BIT!! Nevermind the fact that it doesn't work, the fact that I can't even talk to a real person is INSANE!!!!

I don't want this service that doesn't work and I want my money back.

TOTALLY UNSATISFIED with the crap service and horrible setup. The bot is very annoying and unhelpful as well.

Refund my money please and I'll go back to Telus. They charge a mint, but at least their service works.

Re: Cancelling service and getting refund - My service does not work.

KMG — Thu, 11 Jan 2018 15:37:03 GMT

You should contact the @CS_Agent regarding the difficulties with your account. You likely ran into an activation glitch.

https://productioncommunity.publicmobile.ca/t5/Announcements/Changes-to-our-Support-structure/m-p/168465/

Please note that Public Mobile is a prepaid phone provider, so generally you cannot receive refunds for your unused service (true of all prepaid phone providers).

Re: Cancelling service and getting refund - My service does not work.

Syed_S — Thu, 11 Jan 2018 15:40:11 GMT

Sorry to hear that you're unable to use your services @jodiespence 😞 We'll be happy to help you out!

I've responded to your private message. Please check it.

Thank you,

Syed

Re: Cancelling service and getting refund - My service does not work.

Lg85 — Thu, 11 Jan 2018 17:00:16 GMT

Sorry to hear about your activation issues. Public Mobile is a phone company without a call centre as indicated on its front page of its website: "The phone company without a phone number". The method of contact is via this community forum with a lot of helpful and kind community members (who do not work for Public Mobile) and also Public Mobile's moderator team where you can send a private message to get your issues resolved. So if you really need to speak to an actual person, unfortunately this carrier might not be right for you.

Re: Cancelling service and getting refund - My service does not work.

Peter77 — Mon, 01 Jun 2020 19:35:08 GMT

The same has happened to me. This refund requested is not for an "unused" service. There was NO SERVICE, and so a refund should be expected.

This is not an activation glitch when the activation process closed my previous account in my case, so I have no phone, and then gives me a message that says they will contact me in 2 days. This is a business management problem. I returned to Telus where a human fixed the problem instantly and I had phone service again. I definitely expect a refund.

Re: Cancelling service and getting refund - My service does not work.

dabr — Tue, 02 Jun 2020 00:00:38 GMT

@Peter77 wrote:
The same has happened to me. This refund requested is not for an "unused" service. There was NO SERVICE, and so a refund should be expected.

This is not an activation glitch when the activation process closed my previous account in my case, so I have no phone, and then gives me a message that says they will contact me in 2 days. This is a business management problem. I returned to Telus where a human fixed the problem instantly and I had phone service again. I definitely expect a refund.

@Peter77 JFYI this thread is from ~~Nov~~ Jan/2018. But sorry to hear you had issues that couldn't be resolved, however, since PM is prepaid there is very little chance of getting a refund but moderators will try to accommodate for errors and issue an account credit whenever possible.

Re: Cancelling service and getting refund - My service does not work.

CS_Agent — Mon, 01 Jun 2020 20:35:51 GMT

Hello@Peter77

In order to be able to verify your account please contact Moderators on Community.

Public Mobile Team

Re: Cancelling service and getting refund - My service does not work.

computergeek541 — Tue, 02 Jun 2020 03:48:16 GMT

@Peter77

The procedure for contacting the moderarors as suggested above is to navigate to and open a ticket by going to https://publicmobile.ca.ada.support/chat .

Re: Cancelling service and getting refund - My service does not work.

Naepalm — Tue, 02 Jun 2020 03:54:45 GMT

@jodiespence one of the toughest parts of this is when you dont realize you signed up for a service that is completely online. Public Mobile does not hide this fact. I hope that you would be willing to wait and see that The moderators will be able to help you. It is probably just a small issue that can be remedied quickly.

Have a wonderful evening.