topic cancel account in Get Support

cancel account

mlcoffin — Tue, 01 Aug 2023 22:36:44 GMT

i no longer have access to the email used on account, the SIM card was taken out and destroyed and my oldest daughter added me to her account with another carrier. I need this account cancelled but we are not having any luck. please advise..i can not log into my account.

Re: cancel account

Handy1 — Tue, 01 Aug 2023 22:56:59 GMT

@mlcoffin Please submit ticket with support

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: cancel account

BKNS27 — Tue, 01 Aug 2023 23:08:46 GMT

@mlcoffin

If your daughter ported your number to her account. Your account will be cancelled automatically.

But if picked a new number on the other carrier. Just dial 1-855-4PUBLIC then stop payment. After 90 days of nonpayment…your account will be cancelled.

Re: cancel account

mlcoffin — Tue, 01 Aug 2023 23:43:40 GMT

i no longer have the sim or phone. so cannot do. i have a sent a private message.

Re: cancel account

Publicrocks501 — Wed, 02 Aug 2023 00:21:27 GMT

Account will cancel by itself within 90 days if a payment isn't made