topic Re: Travel Plan Pause in Get Support

Travel Plan Pause

RT22 — Wed, 02 Aug 2023 12:59:28 GMT

I purchased a 15 day travel plan then the day I was supposed to cross the US border my dad ended up in hospital. Won’t be in the states for a bit now, can I pause my travel plan possibly indefinitely?

Re: Travel Plan Pause

hairbag1 — Tue, 01 Aug 2023 17:48:50 GMT

@RT22

not realyy...but you can ask the CSA to credit your account for the unused add-on...then rebuy when ready to go again.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Travel Plan Pause

softech — Tue, 01 Aug 2023 17:49:16 GMT

@RT22

if the roaming was not used at all, there is a chance PM support can reverse the transaction for you and leave the fund in your account for future use, like towards renewal. Please message support and discuss with them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Travel Plan Pause

abtest — Tue, 01 Aug 2023 17:49:59 GMT

@RT22- Unfortunately add-ons cannot be paused. The roaming add-ons are active the minute you buy them, and are generally not refundable. That said, you can try to make your case with a support rep. They sometimes 'bend the no refund rule'.

Re: Travel Plan Pause

Handy1 — Tue, 01 Aug 2023 17:53:22 GMT

@RT22 Submit ticket with support. And explain that and hopefully they can reverse it for you

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Travel Plan Pause

RT22 — Tue, 01 Aug 2023 20:14:41 GMT

Ok I see several responses to message support. I’ve clicked links on all of them but can’t figure out how to send a

message to support

Re: Travel Plan Pause

softech — Tue, 01 Aug 2023 20:21:06 GMT

@RT22

it's just online messaging, click on the link and it should have space for you to type your question and send:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

if that didn't work, click on the here for CS Agent @CS_Agent , the. click the button Send a Message

Re: Travel Plan Pause

hairbag1 — Tue, 01 Aug 2023 21:02:52 GMT

@RT22

click that link should open something like this...

Re: Travel Plan Pause

RT22 — Tue, 01 Aug 2023 21:09:17 GMT

Got it thanks