topic Re: Need help potting out a number in Get Support

Need help porting out a number

KSteeves — Tue, 01 Aug 2023 22:17:48 GMT

@CS_Agent, can someone please help me - I need help porting out a number. Please respond back.

Re: Need help potting out a number

softech — Mon, 31 Jul 2023 21:08:11 GMT

have you started the porting out request yet?

If yes and you got into trouble, make sure your PM account is active and you can still receive incoming calls and text
Then call your new provider and ask them to re-trigger the porting request.
Wait another hour or two and you should receive that

If still not receive the text from PM asking you to approve the porting, please open ticket with PM support using this direct link: https://urlshortner.tiia.ai/Lc9xk8

Make sure that you respond to this text within 90 minutes. If you do not receive this SMS or you do not respond within the 90 minute window, make up to 4 additional attempts to send it. If you are still experiencing any difficulties, reach out to a Customer Support Agent

(Ref: https://www.publicmobile.ca/en/on/get-help/articles/porting-out )

if you have not requested porting number with your new provider, first, make sure your PM account is currently active and you can receive text without problem. Login to My Account and get the account number from Profile page https://myaccount.publicmobile.ca/en/account/my-profile

While you are at My account, you might want to also disable Pre-Authorized payment just in case.

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

Now activate your new line with your new provider and request to port a number. Provide them PM's account number as the porting information

this is critical: Then still have your PM sim card in the phone, wait for PM to send you a text to confirm your porting request. You need to reply YES within 90 mins

After you replied yes, you can put your new sim card in the phone and wait until you get incoming calls. Once you are getting incoming calls, porting is completed. Your PM account will also be closed at this stage (you will no longer be able to login to PM My Account after)

Re: Need help potting out a number

hairbag1 — Mon, 31 Jul 2023 21:08:24 GMT

@KSteeves

if you're porting out of PM, contact your new provider for guidance.

Re: Need help potting out a number

Handy1 — Mon, 31 Jul 2023 21:08:56 GMT

@KSteeves You need to initiate the port out request from your new carrier . Leaving your PM SIM card in the phone so you can get a confirmation text from PM to port number out . You then reply YES . You have 90 mins to do so .

Re: Need help potting out a number

BKNS27 — Mon, 31 Jul 2023 21:27:47 GMT

@KSteeves

If you are porting out of PM. You will need help from the carrier you are going to but leave your PM SIM in your phone and confirm to the text you are porting out of PM.

Re: Need help potting out a number

KSteeves — Mon, 31 Jul 2023 21:34:20 GMT

Thank you for the quick responses. I am on hold with support at the company I started to porting to yesterday. It seems my port request is hung up since yesterday - they are working on it. They just tried to port my old PM number over and their system says my number already has a port request 😬

Re: Need help potting out a number

KSteeves — Tue, 01 Aug 2023 20:37:33 GMT

So I was porting to Eastlink - two public mobile numbers. One we never did get it to work. 2nd one: it used to be a Koodo number before we ported it to public mobile. Eastlink had no luck porting it as a public mobile number, but I had them try it as a Koodo number and it worked. 🤷‍♂️