topic Re: Phone not working in Get Support

Phone not working

AbbyNOV — Tue, 01 Aug 2023 19:01:48 GMT

Hello, Often when someone calls my number they get a busy signal or a message saying "this number is not connected" why would this be?

Thanks

Re: Phone not working

dust2dust — Tue, 01 Aug 2023 19:04:47 GMT

Can you call out and use real sms texts and use cell data (not wifi)?

Re: Phone not working

AbbyNOV — Tue, 01 Aug 2023 19:14:05 GMT

Hey! Yes I can call out and use real sms text and cell data

Re: Phone not working

computergeek541 — Tue, 01 Aug 2023 19:27:51 GMT

@AbbyNOV wrote:
Hello, Often when someone calls my number they get a busy signal or a message saying "this number is not connected" why would this be?

This is an account issue and there are no settings or anything that you could do to make your number go out of service (other than discontinuing the service). Please open a ticket using the chatbot. https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If the chatbot gives an error message when trying to open a ticket, send a pirvate message to CS_Agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437