topic Re: Address change in Get Support

Address change

shravanimanohar — Wed, 28 Sep 2022 18:17:51 GMT

Hi,

I would like to change my address. Also I need 2 months invoice with my new address.

How do I get it?

Re: Address change

softech — Wed, 28 Sep 2022 18:19:33 GMT

@shravanimanohar you can login to My Account and change your address easily. Just login and go to Profile page

for invoice, you can try to download the Payment history from the Payment history page to see if that is what you want. If you want a more official invoice, please open ticket with PM Support. Please note they might need 2 weeks or so :

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Address change

SEWlovinglife — Tue, 01 Aug 2023 17:22:40 GMT

Hey Softech,

There doesn't seem to be able to see any address information or the ability to change it in Profile.

Re: Address change

softech — Tue, 01 Aug 2023 17:44:44 GMT

@SEWlovinglife

when you are in Profile, click the Pencil to the right of Account Name, it will then open another windows for you to update your info

or use the direct URL: https://myaccount.publicmobile.ca/en/account/edit/account-info

https://myaccount.publicmobile.ca/en/account/edit/account-info

Re: Address change

Steve288 — Fri, 17 Nov 2023 05:19:07 GMT

The right side menu is not showing on android mobiles on chrome just fyi

Re: Address change

dust2dust — Fri, 17 Nov 2023 05:29:39 GMT

@Steve288- Yes the mobile browser has a different look from a non-mobile browser.