topic Re: Activate SIM in Get Support

Activate SIM

Patti1998 — Wed, 02 Aug 2023 13:00:23 GMT

trying to activate SIM but cannot get into Public Mobile because it keeps sending a code to the phone which isn't working because there is no SIM in it.

Re: Activate SIM

Handy1 — Tue, 01 Aug 2023 16:41:23 GMT

@Patti1998 Try tapping resend code a few times you should get option to send code to email instead . If no luck please submit ticket with support

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activate SIM

softech — Tue, 01 Aug 2023 16:44:05 GMT

@Patti1998

did you got past the payment step?

If so, try to put the PM sim card in and check if it can connects to PM network. If it can try to ask the system to send the security code again

if still not works, message support here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Activate SIM

Handy1 — Tue, 01 Aug 2023 16:44:10 GMT

@Patti1998 I should also ask are your existing customer trying to replace a SIM card ? . If so you don’t activate it your just SIM card swap the number in your my account profile page like this . Or ask support to do it for you

SIM SWAPPING profile tabs

Note only do this on lap top or computer/ not mobile device

Re: Activate SIM

Patti1998 — Tue, 01 Aug 2023 17:08:32 GMT

Thanks so much for all the help. It was my son's phone and we were tearing our hair out. We did as you said and tapped resend code and it sent to the email instead. What a relief. Thanks to everyone who tried to help! What a great community! 🤗