topic Re: Lost Iphone in Get Support

Lost Iphone

WalterG — Tue, 01 Aug 2023 13:17:04 GMT

I lost my I phone and have no access to the sim card. It has not been found.

I need help to get the sim card and phone number transferred to the new phone. Please help. I have no access to my email so I cannot provide those details and have not been able to retrieve it because I do not have my passwords. Please help.

Re: Lost Iphone

softech — Tue, 01 Aug 2023 13:22:01 GMT

@WalterG

since you don't even have access to your email address you will have to open ticket with support for help with sim replacement and get the login back, messaging them here directly:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Lost Iphone

Handy1 — Tue, 01 Aug 2023 13:24:12 GMT

@WalterG To log into your account try tapping resend code a few times . You should get option to send code to email instead . You will need to call around to local Telus Koodo stores for availability for PM SIM card . Or Oder one from Amazon . Once you have SIM card in hand . You log into your my account and SIM card swap the number like this or get support to do it for you

SIM SWAPPING profile tabs

Note only do this on lap top or computer/ not mobile device

or submit ticket with support . To help you regain access to your account and sim swap the SIM card for you

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Lost Iphone

BKNS27 — Tue, 01 Aug 2023 14:30:27 GMT

@WalterG

Did you try login to your iCloud account and then on Find My?

Your only option is to private message a CS_Agent by clicking on the envelope icon on your computer if you have no access to your email or forget your password.

Re: Lost Iphone

Typhon — Sat, 12 Aug 2023 15:24:03 GMT

The first thing that I would do is lock the credit card associated with the lost phone's account.