topic Re: Number didn't port in Get Support

Number didn't port

Noah6 — Tue, 01 Aug 2023 00:30:28 GMT

I got my account set up on Friday night but my number didn't port from Rogers. I contacted Rogers today and they said that Public Mobile must send a new request. I haven't been able to find help anywhere for this. How do I talk to customer support?

Re: Number didn't port

softech — Tue, 01 Aug 2023 00:35:48 GMT

@Noah6

However, since it has been over 10 business days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way. They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

1. Open ticket via Chatbot at: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Click "Yes, I'm a customer", then click "Sign In", once signed in, ignore the choices and type "Sim card order"
Then click "Contact Us". Finally click "Click here to submit a ticket ↗ " and you can open the ticket

2. Or if you have trouble with Chatbot, Private message CS agent at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Number didn't port

HALIMACS — Tue, 01 Aug 2023 00:39:38 GMT

@Noah6

There is a number I can send you to help with porting. Do you recall replying "YES" to the port authorization request when moving here?

You may or may not be able to reach them this evening - if not, try in the AM.

You will get the message I will send to your Private Message box. See envelope icon upper right, or under Messages by tapping your avatar.

You can also tap here for your private message box: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Number didn't port

HALIMACS — Tue, 01 Aug 2023 01:43:06 GMT

Whoa, even when @softech responds with a post that was seemingly meant as a reply for another thread (not getting SIM card in reasonable time-frame?) , they still get the solution.

Now that's impressive, wouldn't you agree @Noah6 ?

😕

Re: Number didn't port

softech — Tue, 01 Aug 2023 02:00:07 GMT

A good catch @HALIMACS and you deserve this one 🙂