topic Re: Trouble activating account in Get Support

Trouble activating account

Eric95 — Tue, 04 Jan 2022 20:17:37 GMT

Just got a sim card and tried activating it, but the payment said there was an issue and didn't go through. I tried twice with no success. I later find out I was double charged and yet still have no services. The plan with my old provider was cancelled and i keep getting texts saying I recieved texts but dont have a plan to recieve them. Yet I've paid for two.

Re: Trouble activating account

SD08 — Thu, 11 Jan 2018 05:27:46 GMT

Looks like you have an activation error. Click this Moderator_Team link to send a private message for assistance. Include your PM SIM card number, e-mail address, the phone number you're porting, your account number with your previous carrier, and the authorized name exactly as it appears on that account.
More info on moderators: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Trouble activating account

X-Files — Thu, 11 Jan 2018 05:48:26 GMT

@Eric95 sorry to hear you are having issues. It sounds like you have a stuck activation.
You will need to message a MOD for assistance, click on this link @Moderator Team
to send a private message .
In your message please include:
✪ PM account Email address
✪ SIM card number (if available)
✪ PM phone number
✪ Detailed explanation
Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Trouble activating account

joeramedecanot — Thu, 11 Jan 2018 13:07:40 GMT

I just went through the same challenges activating a new account.

Can confirm that mods will be very helpful. Be ready to provide screen shots and all the information listed above. They may set-up a 'mock plan' to get you started which you'll need to change to your preference.

Stick in there!