topic Re: I need help in Get Support

I need help

Chris_edmunds — Tue, 04 Jan 2022 20:17:33 GMT

I have a new phone number and my login email I don't remember. How can I access my bill?

Re: I need help

ShawnC13 — Wed, 10 Jan 2018 23:44:11 GMT

@Chris_edmunds, if you can't remember your email you will need to private message a MOD.

To send a private message to a moderator click this link.

In your message please include:

PM Phone Number
4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)

account number
date of birth
complete address listed on account with postal code
email address on account
most commonly called numbers
alternate number listed on the account
last payment date and amount
last 4 digits of the credit card

Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

Re: I need help

AlexOfAnders — Wed, 10 Jan 2018 23:57:21 GMT

@Chris_edmunds Did you use a different email for your account here? If you're pretty sure it's the same you could click the icon in the corner and go to My Profile. Your email associated with your community account will be listed there which I'd recommend being the same as the one you used to sign up for PM.