topic Re: eSIM issues in Get Support

eSIM issues

Howard2 — Mon, 31 Jul 2023 20:42:20 GMT

I mistakenly deleted my e-SIM while I was switching to a new phone now I cant install the e-SIM on to my new phone and cant receive authentication code as well because the e-SIM is deleted. So I need help.

Re: eSIM issues

Handy1 — Mon, 31 Jul 2023 21:01:58 GMT

@Howard2 Sorry once deleted you need to go back to a physical SIM card . Quickest way would be to call around to local Telus Koodo store for availability . Then I’m your my account on profile page . You can sim swap the number

SIM SWAPPING profile tabs

Note only do this on lap top or computer/ not mobile device

adding PM can only do eSIM on new activations , not for existing customers yet . So even if this was just a matter of you buying a new phone . You would still need to get a physical SIM card again for now @Howard2

Re: eSIM issues

Handy1 — Mon, 31 Jul 2023 21:03:57 GMT

@Howard2 Also for account log in . Try tapping resend code a few times and you should get option to send code to email instead . If no luck please submit ticket with support

message support directly

while your already here and logged in the community you can send a message private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: eSIM issues

Howard2 — Mon, 31 Jul 2023 21:04:30 GMT

Swapping numbers to an e-SIM is a big problem. The last time I did few days ago had to still come here for someone to help me do the sime swap.

Re: eSIM issues

Handy1 — Mon, 31 Jul 2023 21:06:57 GMT

@Howard2 Get a new physical SIM card and message support and they can SIM card swap it for you also

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: eSIM issues

softech — Mon, 31 Jul 2023 21:11:10 GMT

@Howard2

at the moment, PM is unable to regenerate new eSIM if you have installed it but deleted it or if you want to move to eSIM to the new phone. You will be able to get new eSIM again later, hopefully in a month or two but not at the moment

So, your choice is down to get a new physical sim card and make a change sim card request on your My Profile

Som, get a Public Mobile sim card from

local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/bc/pick-up-SIM (call ahead to confirm availability )
Amazon.ca: https://www.amazon.ca/gp/product/B06X9ZGDWG/ (Free Prime next day shipping)
PM online: https://www.publicmobile.ca/sim-card (Delivery could take anywhere from 5 days to 3 weeks)

Once you have the new physical sim card, login My Account, go to Profile page, click the pencil besides your sim card number to update the sim card number to the new one

Re: eSIM issues

Howard2 — Mon, 31 Jul 2023 23:02:40 GMT

I have bought a new sim. Can you help me swap it to an e-sim?

Re: eSIM issues

Howard2 — Mon, 31 Jul 2023 23:06:08 GMT

I have already updated it on my account. I just need you to help me swap to eSIM

Re: eSIM issues

softech — Mon, 31 Jul 2023 23:15:18 GMT

@Howard2 sorry, eSIM is not currently available for existing subscribers, maybe another month or two

So, physicalnsim is the way to go