topic getting live tech support in Get Support

getting live tech support

RWD123 — Mon, 31 Jul 2023 20:23:31 GMT

I signed up subscriptions for myself and my wife 2 days ago. My cellular now works fine, but my wife has no cellular at all. When I try to access help, it all goes in a loop. there apparently was an EIN mistake, but that was "fixed". I try to help my wife sign in but with the 2 factor authentication, the code is sent by text to her number, which doesn't work. What can I do? Is there any actual tech support in place? If not, I will need to change to a different provider it seems.

Re: getting live tech support

Handy1 — Mon, 31 Jul 2023 20:24:54 GMT

@RWD123 Try tapping resend code a few times you should get an option to send code to email instead . If no luck please submit ticket with support to help you

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: getting live tech support

softech — Mon, 31 Jul 2023 20:37:28 GMT

@RWD123

no worry, look like just a sim card provisioning issue. Easy fix for PM but you need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: getting live tech support

HALIMACS — Mon, 31 Jul 2023 20:39:29 GMT

@RWD123

There is tech-support - it is all online. That’s made pretty clear on the homepage and everything public mobile.

And there’s also this community of users (just like you ) who can help you almost in real time as many of us seemingly have nothing better to do...

🤣🤣🤣