topic Unlock phone in Get Support

Unlock phone

Rafmat — Tue, 04 Jan 2022 20:17:32 GMT

I have ordered a phone to start my public mobile account, the phone is “unlocked” until a SIM card is installed. The phone then locks to the SIM card carrier. How do I then unlock the phone if it locks to public mobile?

Re: Unlock phone

ShawnC13 — Wed, 10 Jan 2018 23:45:35 GMT

@Rafmat, I think you would then have to contact the Moderators here and ask for an unlock code. Or if that doesn't work one from the manufacturer maybe?

Re: Unlock phone

imm1304 — Wed, 10 Jan 2018 23:56:52 GMT

Agree with @ShawnC13,

The mods assist with the unlocking of Telus/Koodo locked phones.

PM doesn't lock any phones.

The phones that lock to first sim inserted are typically old stock from Samsung.

Those phones usually come with a sticker or a note in or on the box with the unlock code printed.

Samsung online customer service via live chat also provides the unlock code for free.