topic Re: 2FA Failing. in Get Support

2FA Failing.

Priority — Tue, 25 Jul 2023 17:54:38 GMT

It it just me or is anyone else having an issue with the EverSafe Verification codes today?

When signing in, I type the 6 digit code they just sent me (number for number.), and it says incorrect. I can copy paste it from the email and it still says incorrect, I tried resending the code which the new one still didn't work until the 4th try.

Why is EverSafe ID providing and generating incorrect codes today?

Re: 2FA Failing.

Handy1 — Tue, 25 Jul 2023 17:56:45 GMT

@Priority I haven’t noticed this myself . But fortunately I can say I haven’t had to put a code in for website in days now . Just the app

Re: 2FA Failing.

will13am — Tue, 25 Jul 2023 20:24:39 GMT

@Priority , perhaps use incognito mode just in case that data caching is causing issues with the sign on.

Re: 2FA Failing.

LitlLdy — Tue, 25 Jul 2023 20:45:39 GMT

@Priority wrote:
It it just me or is anyone else having an issue with the EverSafe Verification codes today?
When signing in, I type the 6 digit code they just sent me (number for number.), and it says incorrect. I can copy paste it from the email and it still says incorrect, I tried resending the code which the new one still didn't work until the 4th try.
Why is EverSafe ID providing and generating incorrect codes today?

@Priority , I haven’t had any issues signing with the EverSafe verification codes today.

I don’t know if it matters but I always sign in with my browser in private/incognito mode.

Re: 2FA Failing.

J_PM — Mon, 31 Jul 2023 18:58:23 GMT

Do not copy and paste. It can cause an issue, always make sure you are typing in the code manually!

Re: 2FA Failing.

Priority — Mon, 31 Jul 2023 19:19:44 GMT

I've noticed that, I always tell everyone to type it and slowly since when you do it fast it will usually skip or mix up numbers.

Auto-fill also doesn't work, like at all. Sometimes it does, but manual is always the best.