topic Re: 6 charges 5 accounts. Why? in Get Support

6 charges 5 accounts. Why?

Jeramy — Mon, 31 Jul 2023 15:35:47 GMT

I looked at my credit card statement and saw 6 charges when I was expecting 5.

After painfully logging in and out of the 5 separate accounts, there is only one charge on each account in the history, so why do I have 6 charges?

Re: 6 charges 5 accounts. Why?

hairbag1 — Mon, 31 Jul 2023 15:37:47 GMT

@Jeramy

anyone buy an add-on or change plans in mid month ?

Re: 6 charges 5 accounts. Why?

softech — Mon, 31 Jul 2023 15:38:26 GMT

@Jeramy

you have created any new account in the last month? For some people, sometimes the activation might have created "ghost" account due to some activation error and people reattempt another activation

But it could also be just a pending charge.

To be certain, message support and confirm:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: 6 charges 5 accounts. Why?

Jeramy — Mon, 31 Jul 2023 15:38:29 GMT

No, I set them all up at the beginning of last month and haven't touched them since

Re: 6 charges 5 accounts. Why?

Jeramy — Mon, 31 Jul 2023 15:39:27 GMT

@softech I had some activation errors

Re: 6 charges 5 accounts. Why?

esjliv — Mon, 31 Jul 2023 15:44:06 GMT

@Jeramy Credit cards companies can show both Pending and Authorized/Approved charges. Sometimes there are multiple Pending charges showing during activations or renewals, but when the payment gets authorized, the incorrect amounts will fall away, then the real one will stay.

BUT, you said a month ago? So these should be authorized. Ways to contact Public Mobile Customer Support (CSA) below:

1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages,

2-OR, go to your ENVELOPE at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message.

Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support.

Re: 6 charges 5 accounts. Why?

Jeramy — Mon, 31 Jul 2023 15:50:53 GMT

Yes, they're from July 2 and 3. I'm currently writing up a message for customer support. Thanks