topic Re: Sending code to unknown number in Get Support

Sending code to unknown number

Michael_9 — Sun, 30 Jul 2023 21:01:13 GMT

hi there, i won't be able to get full access into my account due to when it get to confirm identity,they are sending code to unknown number.

Re: Sending code to unknown number

Handy1 — Sun, 30 Jul 2023 21:08:52 GMT

@Michael_9 .try tapping resend code a few times . You should get option to send code to email instead . If still no luck . Please submit ticket with support to help you re gain access

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sending code to unknown number

BKNS27 — Sun, 30 Jul 2023 21:14:16 GMT

@Michael_9

Click on Resend Code so you have the option to send the 2FA code by email, text or call.

Once you are in your account, go to your Profile section and check to see if the number is correct. If not, tap the pencil icon to edit.

Re: Sending code to unknown number

Liberty — Mon, 31 Jul 2023 14:53:27 GMT

Welcome to the club, waiting on support for over a week