topic Re: Payment in Get Support

Payment

JOBO_MAX1 — Mon, 31 Jul 2023 00:06:02 GMT

Can't make a payment. it doesn't go true. i've try different ways but there seams to be a problem.

josebouthillette@gmail.com

Re: Payment

dust2dust — Mon, 31 Jul 2023 00:11:12 GMT

You can only make two attempts per hour. Is this just making a payment with what you have registered? Or are you adding a new card? Is the card valid?

Re: Payment

HALIMACS — Mon, 31 Jul 2023 00:34:37 GMT

@JOBO_MAX1

Are you using a credit card or Visa debit card?

Bank cards do not work.

Re: Payment

JOBO_MAX1 — Mon, 31 Jul 2023 12:33:39 GMT

Credit card. and i've refresh my infos to make shure that they would be any mistake. and it still doesn't work. customer service is hard to reach. can't talk to anyone. only a chatrob. which doesn't do anything !

Re: Payment

JOBO_MAX1 — Mon, 31 Jul 2023 12:35:40 GMT

I know. yes just a payment. not a new card, a valid card.

the message is - there is a problem right now. please try later. not much to go on. What is the problem....?

Re: Payment

softech — Mon, 31 Jul 2023 12:40:19 GMT

@JOBO_MAX1

your service still suspended now?

to resume service first, get a voucher from SDM/711/London Drug/Shell and load the voucher using *611

For your credit card issue, check if your account profile has the correct address and postal code as those on your credit card. We believe PM does not really send those info to credit card, but some people did report fixing those helped

You might also want to open ticket with support for further investigation:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Payment

esjliv — Mon, 31 Jul 2023 12:42:52 GMT

@JOBO_MAX1 wrote:
I know. yes just a payment. not a new card, a valid card.
the message is - there is a problem right now. please try later. not much to go on. What is the problem....?

@JOBO_MAX1 - wait an hour before you attempt again, then open a tab in incognito mode, or try a different browser.

Is the card already registered to your account? If so, try calling 611 to make a top up payment.

You can also look into obtaining a voucher to make a payment through 611 (or # 1-855-478-2542 or # 1-855-4PUBLIC from another device), see here: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

Locations to obtain some vouchers found here: https://publicmobile.ca/en/on/payment-voucher

If continued issues and Chatbot is causing you issues, you can also private message CS_Agent. It should tell you this within the Chatbot if the ticket was not created successfully. Ways to contact Public Mobile Customer Support (CSA) via private message below:

1-go to your ENVELOPE at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support. (link is provided in #2 below as well).

2 -Use this link (same as #1) Private Message to Public Mobile Customer Support Agents (CSA)