topic payment failed in Get Support

payment failed

Davb — Sun, 30 Jul 2023 23:37:41 GMT

keep getting payment failed notice when trying to pay for sub

Re: payment failed

Handy1 — Sun, 30 Jul 2023 23:43:50 GMT

@Davb If you tried to many time the system will lock you out for full hour . And try again after that incognito / private mode or a different device . Or if your trying in website try it in the app instead

Re: payment failed

softech — Sun, 30 Jul 2023 23:44:08 GMT

@Davb curious, do you have mastered on the system?

please wait a full hour before you try again. If you remember your 4 digits account account pin, try calling *611 and pay there. If you want to try using the browser please try using incognito mode

Re: payment failed

dust2dust — Sun, 30 Jul 2023 23:44:36 GMT

Are your services working still? You can only make two attempts per hour. Are you certain that the billing address postal code is what you're entering? And are you re-typing everything or just updating? Or just simply trying to make a payment on what you have?