topic Re: Upgrade in Get Support

Upgrade

Daveyboy62 — Sun, 30 Jul 2023 23:00:09 GMT

I paid my monthly subscription this morning, but would now like to upgrade to 4G speed.

How do I do that without having to make another payment?

Re: Upgrade

HALIMACS — Sun, 30 Jul 2023 23:06:19 GMT

You can't @Daveyboy62

If you change plans NOW, you'll forfeit the entire payment just made for your most current cycle.

Best to schedule the preferred change to the NEXT renewal date to avoid losing a whole month's payment.

Adding: @Daveyboy62 -- Of course, you could try your luck with the customer support agents and depending on how it's presented, and how gracious they're feeling, you might have some luck.

To contact a Customer Support Agent, send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Upgrade

Daveyboy62 — Sun, 30 Jul 2023 23:05:25 GMT

Then they've lost a good customer.

Re: Upgrade

HALIMACS — Sun, 30 Jul 2023 23:08:52 GMT

That's it @Daveyboy62 ? You're just gonna jump ship for this?

If you're really gonna do that soon, then you're gonna forfeit the entire cycle anyway - in which case you may as well change plans now to the one you wanted and get what you should have planned for before this morning's renewal.

Or, try the customer support agent route and plead your case - politely.

To contact a Customer Support Agent, send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Upgrade

dust2dust — Sun, 30 Jul 2023 23:10:01 GMT

How many prepaid providers do you know will pro-rate plan changes?
Are you just wanting more speed or were you told that you had to change to a 4G plan for something like roaming or volte? If so then neither are correct.

Re: Upgrade

Handy1 — Sun, 30 Jul 2023 23:18:50 GMT

@Daveyboy62 Schedule plan change for next renewal . So you don’t lose money in your current cycle

Change plan in 3 easy clicks

Once you find plan you want be sure to (change on renewal )So you don’t lose money on current cycle

Re: Upgrade

BKNS27 — Sun, 30 Jul 2023 23:26:38 GMT

@Daveyboy62

You won’t be charge for the old plan and the new plan when you change plan on your next renewal date.