topic Re: Phone number and Text Number not matching in Get Support

Phone number and Text Number not matching

PaulThomas — Mon, 31 Jul 2023 11:16:06 GMT

I have just onboarded with Public Mobile and have managed to port over my old Telus number but my Texts are showing up with the temporary number I was assigned. This is causing a lot of confusion to my contacts. How do I match my text number to my cell number? Thx!

Re: Phone number and Text Number not matching

Handy1 — Sun, 30 Jul 2023 19:56:41 GMT

@PaulThomas Try resetting your network . See if that helps . Does the old Telus sim still work ? . If so there’s a number for live support . Porting team . Can help .will send your number private message . If you need support I’ll give you that link here also

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone number and Text Number not matching

PaulThomas — Sun, 30 Jul 2023 19:59:04 GMT

Thx for your prompt response. I have removed my Telus SIM after the number was ported to end my contract with them. I have reset the phone a couple of times but have not yet managed to resolve the problem.

Re: Phone number and Text Number not matching

Handy1 — Sun, 30 Jul 2023 20:00:34 GMT

@PaulThomas

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone number and Text Number not matching

PhatSOB — Sun, 30 Jul 2023 20:19:10 GMT

Do you have your old SIM still in your phone? Have you restarted your phone since changing over to Public?

Re: Phone number and Text Number not matching

PhatSOB — Sun, 30 Jul 2023 20:20:22 GMT

Another option is to turn on Airplane mode then turn it back off.

Re: Phone number and Text Number not matching

BKNS27 — Sun, 30 Jul 2023 21:32:23 GMT

@PaulThomas

If your Telus was a prepaid service, you are required to pick a temporary number during the porting process which you did.

Next step is to contact a CS_Agent by private message on the envelope icon on your computer or tap on your avatar>Messages>pen/paper icon on your phone to complete the porting of your old number.

Re: Phone number and Text Number not matching

PaulThomas — Tue, 01 Aug 2023 00:26:44 GMT

Once my number was ported over I removed my Telus SIM. I have restarted the phone. Presently there are some of my texts arriving from my correct number and some from the temp number. I am hoping it will soon be fully resolved. Thx!