topic Re: My account in Get Support

My account

KathyBisAngry — Sun, 30 Jul 2023 20:18:28 GMT

I have cancelled my account due to poor service on my 2 phones.

I want my money refunded

Re: My account

Handy1 — Sun, 30 Jul 2023 20:02:58 GMT

@KathyBisAngry sorry PM is pre paid service . No refunds

Re: My account

KathyBisAngry — Sun, 30 Jul 2023 20:05:44 GMT

I couldn't even get service, I canceled sfter just 3 days. Couldn't use my phone at all. Is that acceptable?

Re: My account

Handy1 — Sun, 30 Jul 2023 20:06:54 GMT

@KathyBisAngry I’m just a customer like you trying to help . You can try and ask support here’s the link . Fingers crossed for ya !

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My account

dust2dust — Sun, 30 Jul 2023 20:19:48 GMT

How did you cancel? Did you port your number out? If so then did you port to Koodo or Telus? If not then I would do a chargeback.
Why didn't you come here to ask to see if we could help you through the problem?

Re: My account

hairbag1 — Sun, 30 Jul 2023 20:24:27 GMT

@KathyBisAngry

before you get angrier...have you already ported your number to a different network ? If not, we can help you get your account working. If you've already ported away...well...that's a shame.

Re: My account

Deidria — Sun, 30 Jul 2023 21:03:05 GMT

Can't get a refund on a prepaid account, if you set your account up for automatic payment, then just cancel the payments and go into your pm account and delete whatever card you were using to make the pre-payment. Then deactivate your account. Hope this helps.