topic Re: account not working in Get Support

account not working

GordonA — Sun, 30 Jul 2023 18:25:35 GMT

when i log into my account now after changing the email address it tries to send a code to my phone but the phone number appearing is not correct.... very annoyed by this since there is no easy way to speak with a person here

Re: account not working

Handy1 — Sun, 30 Jul 2023 18:27:31 GMT

@GordonA Try tapping resend code a few times . You should see option to send code to email instead . If no luck . Please submit ticket with support

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: account not working

Chalupa_Batman — Sun, 30 Jul 2023 18:45:15 GMT

When you sign in, go to Profile.

Then go to Manage EverSafe ID

You can change the number there and email address.

If you're unable to get there, then when you get that window that says send code again, click on send code and you'll see 3 options.

Re: account not working

Chalupa_Batman — Sun, 30 Jul 2023 19:22:40 GMT

I just got this Private Message. LMAO. I didn't start this thread, @GordonA did.

Hello there!

My name is Leonardo, and I will be delighted to assist you today.

In order to access and secure your account, please send me the phone number and
the 4 digit PIN.
If you forgot it please send me e-mail address, last 4 digit of your credit/debit card
account number and last payment date.

Kindly,
Leonardo CS Agent

edited by computergeekk541: inappropriate language removed

Re: account not working

dust2dust — Sun, 30 Jul 2023 19:16:20 GMT

@Chalupa_Batman- I get those occasionally. Just reply back and inform them that they got the wrong customer. It would matter if they sent you private information from another customer.

Re: account not working

GordonA — Sun, 30 Jul 2023 19:24:01 GMT

i tried it does not work and was told in private message they have no access to my online account... told me to do this to fix it... so i will likely just get a new provider this is xxxxxxxxxxx

Re: account not working

dust2dust — Sun, 30 Jul 2023 19:21:01 GMT

No access to your online account?!! WT? indeed. Ask to escalate to someone that can. Incredible.

Re: account not working

GordonA — Sun, 30 Jul 2023 19:36:36 GMT

they now are not replying to me so i just keep sending messages that are getting increasingly angrier and more vulgar lol

Re: account not working

computergeek541 — Sun, 30 Jul 2023 19:47:29 GMT

@GordonA wrote:
they now are not replying to me so i just keep sending messages that are getting increasingly angrier and more vulgar lol

I don't suggest this. Your messages may very well get ignored. Carriers also do also inform some customers that they must submit any communication by postal mail.