topic Re: Messaging, calling, data not sending or recieving in Get Support

Messaging, calling, data not sending or recieving

annapinkdragon — Sun, 30 Jul 2023 19:03:35 GMT

Hello,

Just this morning I noticed that I could not send text or receive texts to and from my friends. When I opened up the messaging app it says "currently unavailable to send your message..."

I have tried restarting my phone, reseating my sim card, putting my sim card into my son's phone to see if it works and logging into my account to make sure it's still there, and nothing has worked.

I don't know what is going on other than narrowing it down to my sim. Please help.

Thanks

Re: Messaging, calling, data not sending or recieving

Handy1 — Sun, 30 Jul 2023 19:05:53 GMT

@annapinkdragon So the account is active ? Try resetting network settings . If still no luck . Submit ticket with support

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Messaging, calling, data not sending or recieving

softech — Sun, 30 Jul 2023 19:06:45 GMT

@annapinkdragon you said voice and data not working too? can you login My Account? is it showing account active?

Re: Messaging, calling, data not sending or recieving

annapinkdragon — Sun, 30 Jul 2023 19:10:11 GMT

Yes my account with number and plan is still working. I could not turn on my data or call anyone.

Re: Messaging, calling, data not sending or recieving

softech — Sun, 30 Jul 2023 19:11:59 GMT

@annapinkdragon maybe outage in your area? did you try the phone far away from your current location?

Re: Messaging, calling, data not sending or recieving

annapinkdragon — Sun, 30 Jul 2023 19:12:21 GMT

I think that's what my son did, he went into some setting to "reset the sim", which nothing changed.

Yes thank you, I will send a support ticket. This website is still a mess.

Re: Messaging, calling, data not sending or recieving

dust2dust — Sun, 30 Jul 2023 19:14:03 GMT

So, I'm confused. Can you call in and out? And can turn off wifi and turn on cell data and go to a web page?

I have a phone that is doing an odd thing with some texts. Says something about trouble. It mostly works. I haven't narrowed it down yet.

Re: Messaging, calling, data not sending or recieving

annapinkdragon — Sun, 30 Jul 2023 19:18:46 GMT

No, I cannot call in and out except for 911, and I also cannot turn on mobile data. It says that mobile data is unavailable.

Re: Messaging, calling, data not sending or recieving

dust2dust — Sun, 30 Jul 2023 19:22:49 GMT

Seems to me the account is on hold. Are you able to login to your account? What recording do you get when you dial 611? Did you recently have a credit card problem?

Re: Messaging, calling, data not sending or recieving

annapinkdragon — Sun, 30 Jul 2023 19:25:02 GMT

My account is still active and nothing on the page says it's on hold or seems on hold. My credit card is still fine haha. I'll try dialing 611, that is the public mobile service number right?

Re: Messaging, calling, data not sending or recieving

annapinkdragon — Sun, 30 Jul 2023 19:26:28 GMT

Nope, when I dialed 611 it says "not registered on network".

I am outdoors so I should still have full signal.