topic Re: Referral Reward Discrepancies -- Any one else? in Get Support

Referral Reward Discrepancies -- Any one else?

Grinch — Sun, 30 Jul 2023 17:53:51 GMT

I have 3 accounts on the old rewards system.

2 accounts show $1 less for my referals in the payment process. Why?

Here is an example of made up numbers.

When I log into My Rewards I see:

13 numbers and it says $13 as well

When I log into My Account "Payments" I see the next payment (all things being equal) will have a $13 referral credit.

BUT.....when the payment happens every 30 days I only get $12 in credits for referrals.

This has happened 2 months in a row on 2 of my accounts.

Re: Referral Reward Discrepancies -- Any one else?

Handy1 — Sun, 30 Jul 2023 17:55:59 GMT

@Grinch I’ve not noticed this myself . Is it possible one of your referrals account is suspended

Re: Referral Reward Discrepancies -- Any one else?

Grinch — Sun, 30 Jul 2023 17:58:43 GMT

How can that be?.

My Rewards shows 13 numbers and $13.

My Account payments shows to expect a $13 credit.

Re: Referral Reward Discrepancies -- Any one else?

Handy1 — Sun, 30 Jul 2023 18:01:51 GMT

@Grinch Then get support to investigate

Re: Referral Reward Discrepancies -- Any one else?

Chalupa_Batman — Sun, 30 Jul 2023 18:05:49 GMT

I actually had this issue I think a few weeks back. Then after a few days it cleared up.

Re: Referral Reward Discrepancies -- Any one else?

softech — Sun, 30 Jul 2023 18:14:16 GMT

@Grinch it could show $13 at My Rewards but only give you $12 rewards during renewal because one of your referral have the account suspended at that moment. But if any referral left from porting, then the drop will reflect at My Rewards immediately

Re: Referral Reward Discrepancies -- Any one else?

dust2dust — Sun, 30 Jul 2023 18:20:27 GMT

I had a thinking that my last renewal was down a referral. I just thought oh well I guess somebody left. But yes I see one more in the rewards and future payment and only got paid one less in my last renewal. Well. Support it is.

Re: Referral Reward Discrepancies -- Any one else?

will13am — Sun, 30 Jul 2023 18:40:43 GMT

I have a one referral discrepancy in 2 accounts. It is not like customers can really track and prove out the number of active referrals. To be honest, it is a waste of my time to chase down the lost referral. I tried recovering lost rewards from a transition to 30 day plan from 90 day plan and failed miserably. The CSAs only care to read from a script, "there is nothing wrong with the reward system". It is better for the mental health to pretend nothing is wrong.

Re: Referral Reward Discrepancies -- Any one else?

Grinch — Sun, 30 Jul 2023 18:51:53 GMT

@will13am

Thats a good way of looking at it. "It is better for the mental health to pretend nothing is wrong."

I have been here long enough to know to NOT go to a CSA for this.

Re: Referral Reward Discrepancies -- Any one else?

Grinch — Sun, 30 Jul 2023 18:52:55 GMT

@Handy1

Nooooooo way.

Re: Referral Reward Discrepancies -- Any one else?

Grinch — Sun, 30 Jul 2023 18:56:44 GMT

@softech

NOPE!!!

Like I say before, on and after my rewards say 13 numbers and $13 AND in My Account under Payments it shows a $13 referral credit. What is wrong.....I only get $12 for credits on my billing.

The only weird thing that I can think of....is.....PM has capped the rewards to not exceed your plan amount....not true as other accounts still yield more than my payment.

Re: Referral Reward Discrepancies -- Any one else?

Grinch — Sun, 30 Jul 2023 19:01:11 GMT

Maybe if more of us have the same issue......they can run a "job" or" fix a programming error" (<= which I doubt there would be one) if there is one.

I do work hard at getting more customer for PM.....

Re: Referral Reward Discrepancies -- Any one else?

gpixel — Sun, 30 Jul 2023 19:02:34 GMT

@Grinch

in my experience that issue happens when a referrals renewal date is the same as mine. if it's been multiple months that could possibly be the reason

Re: Referral Reward Discrepancies -- Any one else?

Grinch — Sun, 30 Jul 2023 19:16:04 GMT

I'll check that out. Interesting.

NOPE, I had one close to it an ran excel with the date +30 and did not come close.

This account only has 57% retention.

Re: Referral Reward Discrepancies -- Any one else?

dust2dust — Sun, 30 Jul 2023 19:08:59 GMT

Flavius made it all good. And fast. We'll see what happens for the next renewal.

@gpixel- Interesting.

Re: Referral Reward Discrepancies -- Any one else?

DennyCrane — Sun, 30 Jul 2023 22:48:52 GMT

Just speculating here, but is it possible one of your referrals switched to a 90 ay subscription and then your referral rewards also go to once every 90 days as well? I don't know if that's how it's supposed to work or not, but just throwing that out there.

Re: Referral Reward Discrepancies -- Any one else?

Handy1 — Sun, 30 Jul 2023 22:50:05 GMT

@DennyCrane referrals are paid out every 30 days even on a 90 day plan

Re: Referral Reward Discrepancies -- Any one else?

DennyCrane — Sun, 30 Jul 2023 22:51:08 GMT

@Handy1 Good to know - thanks.

Re: Referral Reward Discrepancies -- Any one else?

Grinch — Sun, 30 Jul 2023 23:38:08 GMT

I don't think so. Happened on 2 accounts 2 or more months in a row.

And why does My Account "payments" consistently show to expect a $13 credit....before, on, and after my 30 day payment. And I do check throughout the month as well.

Re: Referral Reward Discrepancies -- Any one else?

dust2dust — Sun, 30 Jul 2023 23:42:30 GMT

@Grinch- I don't know if you saw my earlier replies here, I have 3 accounts and two have referrals and just renewed and one had this same problem as you. The other was fine. I asked support and they added the dollar. I'll see what will happen next renewal.