topic Re: Sim Card Activation - trouble receiving verification code in Get Support

Sim Card Activation - trouble receiving verification code

LiamFrench — Sun, 30 Jul 2023 18:28:00 GMT

Bought a new e-sim and while i was activating it i tried to delete my old carrier account but accidentally deleted my esim. i went and bought a new one and am trying to switch the sim over, and now i cant get any texts to my number to confirm my full access so i cant get into my account to switch sim. please reset my 2fa so i can login via only email. tried all other was around. very angry

Re: Sim Card Activation - trouble receiving verification code

Handy1 — Sun, 30 Jul 2023 18:30:20 GMT

@LiamFrench Sorry eSIM only for new activation . Not existing customers . Once deleted you need to go to physical SIM card . Try calling local telus Koodo store for availability. Then log into your my account and go to profile tap to SIM card swap the number

SIM SWAPPING profile tabs

Note only do this on lap top or computer/ not mobile device

Re: Sim Card Activation - trouble receiving verification code

LiamFrench — Sun, 30 Jul 2023 18:32:41 GMT

omg.... i already did. i just went and bought a physical sim

Re: Sim Card Activation - trouble receiving verification code

LiamFrench — Sun, 30 Jul 2023 18:33:07 GMT

i have no access to my account account of 2fa

Re: Sim Card Activation - trouble receiving verification code

softech — Sun, 30 Jul 2023 18:33:22 GMT

@LiamFrench

sounds like you have created two accounts in this process, but this is not the right way to go please message support to get this resolved:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Sim Card Activation - trouble receiving verification code

LiamFrench — Sun, 30 Jul 2023 18:33:58 GMT

i need to confirm full access to my account but cannot without a phone number

Re: Sim Card Activation - trouble receiving verification code

Handy1 — Sun, 30 Jul 2023 18:34:17 GMT

@LiamFrench I should hav also mentioned. To sign in try tapping resend code a few times. . This should give you option to send code to email instead . If no luck please submit ticket with support

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sim Card Activation - trouble receiving verification code

LiamFrench — Sun, 30 Jul 2023 18:37:55 GMT

i have not made 2 accounts. i made one and in the process accidentally deleted the esim. i just need access to my account to tranfer my new physical sim over. i have not activated the new sim.

Re: Sim Card Activation - trouble receiving verification code

softech — Sun, 30 Jul 2023 18:40:02 GMT

@LiamFrench it is likely PM cannot provide you another eSIM if you have already installed but deleted it. You might have to go back to physical eSIM. Message support to confirm

Re: Sim Card Activation - trouble receiving verification code

LiamFrench — Sun, 30 Jul 2023 18:41:45 GMT

bruh i literally said i just went out and bought the physical sim....... smh read please.....

Re: Sim Card Activation - trouble receiving verification code

dust2dust — Sun, 30 Jul 2023 18:46:02 GMT

Jeez a whole thread of replies of misinterpretations. I avoid these kinds of questions because this new system is so stupid.
I think you need support to sort this out. At least some of the replies gave the support link.

Re: Sim Card Activation - trouble receiving verification code

LiamFrench — Sun, 30 Jul 2023 18:48:08 GMT

most definetly. this is all making my head hurt. contacting support now.