topic New account eSim problem in Get Support

New account eSim problem

MikeB4 — Sun, 30 Jul 2023 18:15:34 GMT

Hey can anybody help me

Trying to set up a new account. I have ported the old number from Chatr but think I put in the IMEI number in slightly wrong and the eSim failed during installation. Have a feeling they need to re push the eSim. Can anybody help?

Re: New account eSim problem

Handy1 — Sun, 30 Jul 2023 18:18:31 GMT

@MikeB4 I’d start with calling the porting team . Will send you the number private message . But you still may need support . So I’ll give you that link also

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New account eSim problem

hairbag1 — Sun, 30 Jul 2023 18:21:47 GMT

@MikeB4

look to top right of this page to see the little envelop icon. It should be highlighted if @Handy1 sent you a message.